Americas Analytics | SSON Analytics

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Analysis of Intelligent Automation Adoption in Manufacturing Shared Services Organisations

This report gives an analysis of Intelligent Automation (IA) adoption in 21 shared services organisations (SSOs) from the Consumer Package Goods (CPG) Manufacturing and Industrial Manufacturing industries. Published October 2017

Intelligent Automation Adoption in United States Business Services

This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). Published September 2017

Shared Services in U.S. Higher Education & Government: Analysis of the 2017 Landscape

A report put together by blending all recent data (within the last 12 months) to give a combined perspectives of 56 Higher Education and Government shared services organisations in the United States. Published September 2017

Intelligent Automation: Deep dive into BFSI Shared Services Organisations

This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date. Published September 2017

2017 Pulse Check: Intelligent Automation in U.S. Shared Services Market

This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017. Published August 2017

U.S. West Coast Shared Services Landscape 2017 (Captive/Hybrid Excluding BPOs)

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most demand for shared services talent. Published March 2017

Evaluating Shared Services Centre Locations in Latin America (2017)

This 2017 report on Latin America shared services landscape analyzes the 496 captive/hybrid shared services centers (SSCs) identified; a 9% increase in the number of SSCs 12 months ago. Published June 2017

Benchmarking Analysis of U.S. HR Shared Services in 2017

This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017. Published June 2017

Evaluating Shared Services Locations in Canada (2017)

The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk, job competitiveness, cost of living and more. Published May 2017

Benchmarking Analysis of U.S. Shared Service Centers 2017

This report covers the results from audience polling sessions conducted during the 21st Annual North American Shared Services & Outsourcing Week in Orlando in March 2017. Find out what your peers in the North American shared services industry said about their shared services organisation. Published March 2017.

Evaluating U.S. Natural Disaster Risk: Probability, Resilience & Recovery Time

What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states. 

Benchmarking Analysis of Shared Service Centres in the U.S. Public Sector 2016

Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more.

U.S. Shared Services Job Market 2017 (Updated Monthly)

This report provides real-time insights into the US shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month.

U.S. Shared Services Landscape 2017: The War for Talent (Updated Weekly)

This report provides a city-by-city analysis of the US shared services landscape, focusing on talent availability, salary trends and job market whilst utilising real-time data. In addition, get a breakdown of the top SSC cities.

Natural Disaster Risk Analysis of U.S. Shared Services Hotspots

Shared services location strategy comes fraught with many natural disaster risks to consider. This interactive report provides a timely comparative analysis of natural risk factors (windstorms, floods and earthquakes) across U.S. shared services hotspots.

Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO)

The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.

Evolution of Canadian Shared Service Centers (2000-2015)

Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years. 

Evolution of U.S. Shared Service Centers (2000 - 2015)

Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook.