European Shared Services 2019: Increased automation, data analytics & GBS to drive enhanced customer experience | SSON Analytics

More than 200 shared services professionals participated in the live polling conducted during the 19th European Shared Services & Outsourcing Week held on 13-16 May 2019 in Lisbon, Portugal. Flip through this interactive report to discover the latest European Shared Services trends and strategies. Published June 2019.