Robotic Process Automation in Shared Services: Hype or Reality?
Intelligent Automation Universe

It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun the process in a bid to separate misperceptions from reality. Published May 2016

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