Analytics Workbooks
Digital, Data, and Developing AI: The New Face of GBS In Western Europe
As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required.
Published April 2024
Published April 2024
Navigating the Digital Frontier: Accelerating Transformation in Asia Shared Services Organizations
This visual analytics workbook will delve into the dynamic landscape of the shared services industry in Asia, forecasting an impressive 24% compound annual growth rate by 2028, driven by automation and digitalisation. Within, we’ll uncover key trends in digital transformation, delve into the impact
Published April 2024
Published April 2024
Philippines Shared Services & BPO: Revolutionising the Future with Emphasis on Core Operations & Process Modernisation, Automation, and Employee Value Proposition
This visual analytics workbook delves into the future of Philippines Shared Services and BPO industry, currently hosting 740 centres, according to SSON Research & Analytics’ Atlas Data Tool. The workbook explores the transformative potential of modernising core operations through automation...
Published March 2024
Published March 2024
Australia Trends 2024: Expansion Through Capabilities, Technology and Talent
As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done.
Published February 2024
Published February 2024
Navigating the Next Horizon: A Holistic Approach to Revolutionizing Malaysia’s Shared Services Landscape through Digitisation, ESG Integration, and Human-Centric Excellence
This visual analytics workbook delves into the future of Malaysia’s shared services industry, which currently hosts more than 440 centres, according to SSON Research & Analytics’ Atlas Data Tool.
Published January 2024
Published January 2024
State of the Industry 2024 (Pt. 1): Shared Services & GBS Strategic Objectives and Capabilities
As we look ahead to 2024, 84% of the industry is committed to the Global Business Services (GBS) model, anticipating significant growth in scope and impact.
Published January 2024
Published January 2024
State of the Industry 2024 (Pt. 2): Reimagining Talent
The scarcity of quality talent is an ongoing challenge globally. In 2024, upskilling talent takes the top spot as the primary objective for SSO/GBS leaders.
Published January 2024
Published January 2024
State of the Industry 2024 (Pt. 3): Intelligent Automation & Digitalization
Strategically utilizing the right tools and solutions stands out as the second primary driver of process optimization, after workforce skills.
Published January 2024
Published January 2024
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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