Analytics Workbooks

Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American
Published November 2017
Benchmarking Analysis of China Shared Services Centres in 2017
This report showcases the latest Chinese shared services landscape, including results from live audience polling conducted with over 150 shared services professionals at SSON's 6th Annual Shared Services & Outsourcing Week China, held in Shanghai in Oct 2017.
Published November 2017
Future of Finance in Europe 2018: Digitalisation, Data Analytics and Talent Management
This report examines pivotal trends for future Finance functions and blends multiple proprietary sources to provide key data insights on topics such as digitalisation, robotics, data analytics, talent management, and Finance transformation.
Published November 2017
Analysis of Intelligent Automation Adoption in Manufacturing Shared Services Organisations
This report gives an analysis of Intelligent Automation (IA) adoption in 21 shared services organisations (SSOs) from the Consumer Package Goods (CPG) Manufacturing and Industrial Manufacturing industries.
Published October 2017
Intelligent Automation Universe – Q3 2017 Market Update
What tasks are being automated using IA? What's making IA implementations fail in reality? Who is adopting IA and where is it happening? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe.
Published October 2017
Intelligent Automation Adoption in Central and Eastern Europe (CEE) Business Services 2017
This report provides an overview of intelligent automation (IA) adoption based on 61 recorded cases of IA pilots and implementations in Central Eastern Europe (CEE).
Published October 2017
Evaluating Risk and Resilience of Shared Services Hotspots within the Pacific Ring of Fire 2017
This report studies the natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire.
Published October 2017
Intelligent Automation Adoption in Asia Business Services 2017
This report provides a snapshot of Intelligent Automation (IA) adoption based on 390 recorded cases of IA pilots and implementations in Asia as listed in the Intelligent Automation Universe (IAU).
Published September 2017