Analytics Workbooks

Intelligent Automation Adoption in United States Business Services
This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU).
Published September 2017
Shared Services in U.S. Higher Education & Government: Analysis of the 2017 Landscape
A report put together by blending all recent data (within the last 12 months) to give a combined perspectives of 56 Higher Education and Government shared services organisations in the United States.
Published September 2017
Intelligent Automation: Deep dive into BFSI Shared Services Organisations
This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date.
Published September 2017
HR Shared Services in 2017: Key Data Insights on Talent, Salary and Benchmarks
This report presents the latest trends across HR shared services organisations according to the results of a survey of 348 HR shared services professionals across the globe, blended with data from the City Cube and Metric Benchmarker.
Published September 2017
Benchmarking Analysis of Philippines Shared Services Centers in 2017
This report reveals the results from live audience polling conducted with over 200 shared services professionals at SSON's 8th Philippines Shared Services & BPO Week, held in Manila in August 2017.
Published August 2017
Analysis of the DACH Shared Services Landscape 2017
This report analyses the 222 shared services centers (SSCs) identified across Germany, Austria and Switzerland (DACH).
Published August 2017
Evaluating Shared Services Centre Locations in Middle East & North Africa (2017)
This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago.
Published August 2017
2017 Pulse Check: Intelligent Automation in U.S. Shared Services Market
This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017.
Published August 2017