Analytics Workbooks

Analysis of the Nordic Shared Services Landscape 2017 (Captive/Hybrid)
This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region.
Published July 2017
Evaluating the Growth of the ASEAN Shared Services Market (2017)
This interactive report presents a comparison between the top shared services centre hotspots in the ASEAN region.
Published July 2017
Intelligent Automation Universe – H1 2017 Vendor Update
The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints.
Published July 2017
Analysis of the Philippines Shared Services Landscape 2017 (Captive/Hybrid)
This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago.
Published July 2017
U.S. West Coast Shared Services Landscape 2017 (Captive/Hybrid Excluding BPOs)
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most...
Published July 2017
BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape.
Published July 2017
Evaluating Shared Services Centre Locations in Latin America (2017)
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most...
Published June 2017
Benchmarking Analysis of U.S. HR Shared Services in 2017
This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017.
Published June 2017