Analytics Workbooks

Benchmarking Analysis of U.S. HR Shared Services in 2017
This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017.
Published June 2017
Benchmarking Analysis of European Shared Services Centres 2017
This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017.
Published May 2017
Evaluating Shared Services Locations in Australia & New Zealand (2017)
This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs...
Published May 2017
Evolution of Global Business Services to 2017: The Story so Far
SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model
Published May 2017
Evaluating Shared Services Locations in Canada (2017)
The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk...
Published May 2017
Global Footprint of Finance & Accounting Shared Service Centres (Captive/Hybrid excluding BPOs)
This interactive report presents a global overview of 3529 Finance & Accounting (F&A) shared services centres identified worldwide and zooms in on country-level breakdowns, growth over the past 7 years across different regions and an in-depth look at the processes that sit within these centres.
Published May 2017
Intelligent Automation Universe – Q1 2017 Market Update
What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe.
Published May 2017
HR Shared Services Center Global Footprint (Captive/Hybrid Excluding BPOs)
Explore a global overview of 2535 captive and hybrid HR shared services centres with our interactive data report. Gain an understanding of the most popular HR processes and technologies being utiilised.
Published April 2017