Analytics Workbooks

Intelligent Automation Universe – H1 2017 Vendor Update
The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints.
Published July 2017
Analysis of the Philippines Shared Services Landscape 2017 (Captive/Hybrid)
This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago.
Published July 2017
U.S. West Coast Shared Services Landscape 2017 (Captive/Hybrid Excluding BPOs)
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most...
Published July 2017
BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape.
Published July 2017
Benchmarking on 4 Key Metrics: Finance/HR Attrition, Days to Close & Cost per Invoice
This interactive report analyzes 188 responses contributed by the SSON community into the Metric Benchmarker across 4 key metrics: Finance Attrition Rate, HR Attrition Rate, Days to Close and Cost per Invoice.
Published June 2017
Evaluating Shared Services Centre Locations in Latin America (2017)
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most...
Published June 2017
Benchmarking Analysis of U.S. HR Shared Services in 2017
This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017.
Published June 2017
Benchmarking Analysis of European Shared Services Centres 2017
This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017.
Published May 2017