Analytics Workbooks
Shared Services in the Middle East: 2018 Trends & Cost Comparisons
This report dives into the Middle East region to map out all shared services centres (SSCs) in our database and give a snapshot of who they are. It also compares overhead operations costs across the Top 5 SSC cities and Top 5 emerging cities.
Published January 2018
Published January 2018
Intelligent Automation Universe Q4 2017 Market Update: Cognitive Capabilities, Provider Sales Channel & IA Consultancies
Which vendors offer cognitive capabilities and what are they? What are the 4th quarter trends in provider sales channels? What areas of expertise do IA consultancies have? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe (IAU).
Published December 2017
Published December 2017
Salary in Shared Services Benchmarking Report: Central and Eastern Europe
This report analyses Finance, HR, Payroll, Supply Chain & Procurement, and Marketing salaries in the Shared Services industry across the capitals of 12 Central and Eastern European (CEE) countries: Albania, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania...
Published December 2017
Published December 2017
Blockchain in Shared Services: Best Suited Tasks, Vendors and Case Studies
Blockchain is the novel business-to-business transaction network that is promising to fuel the next step-change in the digital revolution. This report tells you all you need to know about why and how blockchain is relevant to the shared services industry
Published December 2017
Published December 2017
Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American
Published November 2017
Published November 2017
Benchmarking Analysis of China Shared Services Centres in 2017
This report showcases the latest Chinese shared services landscape, including results from live audience polling conducted with over 150 shared services professionals at SSON's 6th Annual Shared Services & Outsourcing Week China, held in Shanghai in Oct 2017.
Published November 2017
Published November 2017
Future of Finance in Europe 2018: Digitalisation, Data Analytics and Talent Management
This report examines pivotal trends for future Finance functions and blends multiple proprietary sources to provide key data insights on topics such as digitalisation, robotics, data analytics, talent management, and Finance transformation.
Published November 2017
Published November 2017
T-BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017
Published October 2017
Published October 2017
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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