Analytics Workbooks
Europe 2024: The Key Trends Defining GBS Expansion
The global shared services industry is experiencing a period of seismic change. The traditional model, built upon standardization and cost-efficiency, is being swept away by a powerful confluence of technological advancements and an ever-evolving business landscape.
Published January 2024
Published January 2024
North America 2024: Staying Ahead of the Big GBS Trends
The latest trends in GBS support digital transformation and value-add.
Published December 2023
Published December 2023
Propelling Value-Add Business Partnerships: AI-Driven Hyper Automation for Continuous Process Improvement
In the dynamic landscape of shared services and Global Business Services (GBS), staying ahead of the curve is paramount. Our Visual Analytics Workbook (VAW) delves into a strategic fusion, propelling value-based partnerships and unleashing the potential of AI-enabled hyper automation.
Published October 2023
Published October 2023
Top 20 Most Admired SSO/GBS 2023 Benchmarking Analysis
Every year, SSON Research & Analytics publishes a list of Top 20 Most Admired Shared Services Organizations (SSO) and Global Business Services (GBS). These SSO/GBS are recognized based on results of a benchmarking performance study that covers 2 areas –organization profile and performance benchmarks
Published September 2023
Published September 2023
Transforming Your Latin American SSO Into a Future Ready Function through Culture, Talent & Process
Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success.
Published July 2023
Published July 2023
The World's Best Global Business Services 2023: What Differentiates Top-Ranked GBS?
This analytics workbook analyzes data from SSON Research & Analytics’ inaugural World’s Best Global Business Services (GBS) Award applications, providing a comparison of how the Top 5 ranked GBS performed against other applicants.
Published June 2023
Published June 2023
SSO & GBS Europe 2023: A pathway for innovation and digital growth through Data, Digitization, and Integration
Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization.
Published June 2023
Published June 2023
Shared Services as a Pillar of Corporate Strategy: Transformation Accelerated by Technology, Data and People
As global markets continue to be challenged by inflation and workforce scarcity, EMEA based shared services are promoting resiliency by operating as pillars of corporate strategy.
Published May 2023
Published May 2023
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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