Analytics Workbooks

The Transformative Potential of Shared Services in Higher Education: What's Behind the Promise and How to Nail the Transition
This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implementation and give a quick insight into a number of key indicators in U.S. Higher Education SSC
Published January 2019
Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?
This interactive report explores the latest trends on sourcing model, intelligent automation (IA), digital workforce and talent management across Europe's Shared Services landscape.
Published January 2019
Malaysia's Shared Services 2019: Talent is increasingly competitive but IA's impact still hampered by incomplete ecosystem
This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry.
Published December 2018
China Shared Services Analysis Shows Large Segment of Mature Centers Underestimating Capabilities
This interactive report analyses the results from onsite polling conducted with more than 150 shared services professionals during the 7th Annual Shared Services & Outsourcing Week China, held on 23-24 Oct 2018 in Shanghai.
Published December 2018
Intelligent Automation in the Middle East 2019
This interactive report delves into the potential and current Intelligent Automation (IA) and Artificial Intelligence (AI) landscape in the Middle East region. Read through this report to find out more about the potential impact of AI, the current IA landscape, as well as the technologies MENA se...
Published November 2018
Shared Services in North America 2019: Workforce Strategies, GBS Objectives, Key Measures of Success
This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success.
Published November 2018
Top 20 Most Admired Shared Services Organizations 2018 Benchmarking Analysis
This interactive report showcases the aggregated results from the Top 20 Most Admired Shared Services Organizations (SSOs) benchmarking study 2018. Flip through this report to see how these companies are performing for 41 key metrics across 8 different categories.
Published November 2018
Intelligent Automation for BFSI: Implementation Challenges, Business Case vs Reality, Use Cases
This report deep-dives into Intelligent Automation (IA) implementation within the Banking, Financial Services and Insurance (BFSI) sector to answer core questions such as implementation challenges, how the business case stacks up to reality and what are some use cases.
Published November 2018