Analytics Workbooks
Future of North America Shared Services: Expanding Role, Diversity in Talent & Digital
The top three objectives for North America shared services & GBS in 2022 are to leverage more automation platforms, improve culture and branding, and rethink their operating model. This interactive Visual Analytics Workbook seeks to uncover the Future Trends of Shared Services and GBS...
Published December 2021
Published December 2021
Human Capital Management: The State of HR & Payroll Technology 2021
SSON surveyed HR and Payroll leaders to understand their service delivery model and how well the current HR and payroll technology in the market are performing. This report also highlights the biggest challenges faced and the key growth areas for HR and payroll tech.
Published December 2021
Published December 2021
The Global State of AP Automation Survey 2021
SSON surveyed the global industry to understand the current organizational model, automation approach and efficiency levels of accounts payable (AP) teams. The survey also uncovers the types of invoices processed, how invoice processing has been impacted by the pandemic and highlights the key priori
Published November 2021
Published November 2021
Intelligent Document Processing: A Game Changer for Successful Digital Transformation & Digitization
According to SSON’s State of Industry 2021 report, a commitment to data digitization is the leading factor in determining the future of Intelligent Automation success. While solutions such as OCR and RPA have proved successful in tackling rules-based processes, organizations are faced with an expone
Published October 2021
Published October 2021
Top 20 Most Admired SSOs & GBS 2021 Benchmarking Analysis
This interactive benchmark report showcases the results from the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) benchmarking study 2021. Learn more about their key objectives, strategies, and benchmarks.
Published September 2021
Published September 2021
North America Shared Services 2021: Driving Value through Future of Work, GBS and Workforce Transformation
This interactive Visual Analytics Workbook will look to not only uncover how shared services & GBS in the region are impacted by the pandemic and are adopting Future of Work strategies; but also understand how the GBS model, Human Capital Management, and Workforce Strategies are evolving.
Published June 2021
Published June 2021
Americas SSO Strategies: Impact of the Pandemic One Year On
This interactive Visual Analytics Workbook analyzes the data from Americas respondents to uncover trends and various strategies taken across talent, technology, resourcing, and Future of Work, specific for the region.
Published May 2021
Published May 2021
APAC SSO Strategies: Impact of the Pandemic One Year On
This interactive Visual Analytics Workbook analyzes the data from APAC respondents to uncover trends and various strategies taken across talent, technology, resourcing, and Future of Work, specific for the region.
Published May 2021
Published May 2021
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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