Analytics Workbooks

Process Mining & Mapping as a Basis for Automating Performance
At its core, automation is all about the process. Process Mining represents the first step to successful automation and is increasingly seen as a key strategy in transitioning to a smart digital workforce model. Don't miss this Process Mining report sponsored by Minit.
Published October 2019
Future of Finance 2020: Architects of value-creation, leading strategy with transformative insights
This interactive report captures the latest developments in the Finance function, from data-readiness, Artificial Intelligence (AI), cross-functional collaboration and the evolving value proposition of Finance. Find out how Finance leaders are staying ahead of the curve in capturing higher value...
Published October 2019
Top 20 Most Admired Shared Services Organisations 2019 Benchmarking Analysis
This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2019.
Published October 2019
Intelligent Automation in modern Shared Services - a catalyst for opportunities, driving strategy and service excellence
Intelligent Automation’s (IA) impact in Shared Services is set to increase in the coming years, according to more than 700 professionals, who tell us how IA is value-adding to their offerings, impacting strategy and augmenting their workforce.
Published October 2019
Benchmark your current IA Operations & what’s next in 2020?
This interactive report examines the current RPA/IA landscape in 2019 and what to look forward to in 2020. Some of the key questions answered include a) How much are organizations spending on RPA? b) How much efficiency savings, cost savings and increased accuracy are gained from automation? c) W...
Published September 2019
Philippines Shared Services 2019: Moving up the value-chain by leveraging COEs, process mining, data analytics & benchmarking
Close to 100 shared services professionals participated in the live polling conducted during the 10th Philippines Shared Services & Outsourcing Week held on 13-16 August 2019 in Makati, Philippines. Flip through this interactive report to discover the latest Philippines Shared Services trends...
Published September 2019
Middle Eastern SSCs are striving to add more value by expanding service scope and leveraging automation, but change management remains a huge hurdle to surmount
 This year, Shared Services in the Middle East are expanding their service scope and progressing towards digitally-enabled Shared Services. This workbook will look at strategies for scope expansion and list stall points faced when implementing digital initiatives. It will a...
Published August 2019
Nordic Transformation 2019: Digital Leadership, Change Management & People crucial alongside Technology
European Business Services are at the forefront of change with enterprise transformation being the top objective for 2019. This report examines how the Nordic region is embracing the expanding array of technology available, and explore key areas to take into consideration for successful...
Published August 2019