Malaysia: Its Strength is Language | SSON Analytics

Malaysia is one of the ASEAN region's top shared services locations - read more on what makes it such a popular regional hub.

Malaysia is one of the most popular countries for shared services and BPO operations in Asia. Since 2000, there has been a steady increase in both captives shared services centres (SSCs) and BPOs, while the ratio of captives has consistently been somewhat higher than for BPOs. 

While the most popular service delivery locations in Malaysia remain the areas around Kuala Lumpur, expanding to Selangor, Penang also rates highly for captives. Although overall there are more captives than the BPOs, more states have an outsourcing footprint than a captive one. Indeed, a number of states offer only BPO or ITO centers. 

Malaysian Shared Services Market Deep Dive

The market is still predominantly driven by transactional processes, with only 5% of centers offering high value processes alone (meaning treasury, R&D, analytics, human capital management, etc), but nearly a third offering a mixture of both.

Malaysia’s overwhelming strength is its languages. As a result, it operates more as a regional hub than a domestic model, providing services to business customers across the broader region. It also has a significant segment of SSCs that service global customers.

View the full interactive data set on the Malaysian services landscape for more insights.

Tags:


Sign Up

User Area

Blog Archive

May 2017

April 2017

February 2017

January 2017

December 2016

November 2016

October 2016

September 2016

August 2016

July 2016

June 2016

May 2016

April 2016

March 2016

Media Relations

For media enquiries relating to SSON Analytics or any of our data, please contact Sian Jenkins.

Email: info@dart-institute.com

Tel: +65 6722 9361

Recent Comments

Most Commented Blogs

  • Most Commented Blogs
  • Past:
  • 1 day
  • 1 week
  • 1 month
  • 1 year