Shared Services Down Under: Queensland Poised to be Australia and New Zealand’s Analytics Hub | SSON Analytics

Data analytics as a function serviced by shared services centres has seen less representation within the ANZ region however Queensland appears to be taking on a leading role. Read on to find out more about ANZ shared services.

Australia and New Zealand have a relatively long history in shared services, so it is surprising to find that according to our recent ANZ shared services visual data report, more than half of all shared services centres (SSCs) across Australia and New Zealand are still siloed within a single functional. However, 60% of the current multifunctional centers also house “other emerging functions” – an encouraging sign.

When we drill down into specific industries, we also find a far higher proportion of multifunctional versus silo centers in certain industries – agriculture, real estate and defense, for example.

ANZ shared services report

Finance and Accounting and HR are still overwhelmingly the most popular functions serviced by ANZ centres. And while across the world we are seeing an increasing interest in data analytics, regional ANZ representation is still low. What stands out, however, is the leading role Queensland is taking in data analytics, with one third of all shared services offering analytics capabilities currently based there.

We also see an encouraging trend of nearly two thirds of Australasian SSCs providing higher value add services, as opposed to purely transactional. This shift to higher value adding work means that treasury, legal, risk, business planning, and also analytics are edging their way into the spotlight.

The government and healthcare sectors have long been enthusiastic adopters of shared services across ANZ. Indeed, according to our data, government has consistently accounted for the largest percentage of shared services across the region [21% in 2015].   

Find out more about shared services in the region, the shift toward hybrid models, and the growing popularity of India as a partnering location, in the ANZ shared services visual data report.


SSON Analytics Data Tools Banner

User Area

Blog Archive

September 2019

July 2019

May 2019

April 2019

March 2019

February 2019

December 2018

November 2018

October 2018

September 2018

August 2018

July 2018

June 2018

May 2018

March 2018

February 2018

January 2018

December 2017

November 2017

October 2017

September 2017

August 2017

May 2017

April 2017

February 2017

January 2017

December 2016

November 2016

October 2016

September 2016

August 2016

July 2016

June 2016

May 2016

April 2016

March 2016

Media Relations

For media enquiries relating to SSON Analytics or any of our data, please contact Sian Jenkins.


Tel: +65 6722 9361

Most Commented Blogs

  • Most Commented Blogs
  • Past:
  • 1 day
  • 1 week
  • 1 month
  • 1 year