Shared Service Centre Best Practices Blog | SSON Analytics

How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead

- Posted by barbara.hodge@ssonetwork.com on July 8, 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

Tags: GBS Philippines Tax talent

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Establishing a Center of Excellence (COE) in Automation – 4 Critical Ingredients

- Posted by YasmineA on July 2, 2019

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

Tags: intelligentautomation

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Data readiness – a precursor to realising the true potential of automation

- Posted by esther.lam@sson-analytics.com on May 29, 2019

Find out more about data-readiness and how you can become data-ready

Tags: Data datareadiness intelligentautomation RPA IA

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3 Trends Confirmed at SSON’s European Flagship Event

- Posted by barbara.hodge@ssonetwork.com on May 21, 2019

Real-time feedback from leading European practitioners at SSON's flagship event

Tags: GBS Customer Experience AI IA Lisbon Poll Europe

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Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem

- Posted by barbara.hodge@ssonetwork.com on March 4, 2019

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact

Tags: malaysia SSC talent Data IA

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THE TOP CHALLENGES FACING SSCS AND HOW TO LEVERAGE DATA TO OVERCOME THEM

- Posted by barbara.hodge@ssonetwork.com on February 19, 2019

Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance

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Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost

- Posted by barbara.hodge@ssonetwork.com on December 18, 2018

Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success

Tags: workforce North America shared services trends skills talent

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The Top 20 Most Admired Shared Services Organisations in 2018

- Posted by Syazana Lim on November 6, 2018

SSON Analytics has released their latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations of 2018.

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ANZ Shared Services Market: An Appetite for Performance Enhancing Solutions

- Posted by barbara.hodge@ssonetwork.com on October 18, 2018

SSON Analytics has just released its latest Visual Analytics Workbook on the ANZ market, highlighting the advanced state of the ‘services industry’ in providing business support, and its appetite for performance-enhancing tools and competencies.

Tags: Australia ANZ News Zealand

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