Shared Service Centre Best Practices Blog | SSON Analytics

Dubai: MENA’s Most Expensive Shared Services Location Takes the Lead in Regional Growth

- Posted by Barbara Hodge on October 13, 2017

The MENA region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared services support on or nearshore business unit activities.

Tags: shared services Middle East North Africa MENA nearshore

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Life on the edge (of the Pacific Ring of Fire): Risk and Resilience data for its 504 hotspot Shared Service Centres

- Posted by Emma Beaumont on October 12, 2017

Given that we cannot change the weather, we can at least turn our minds to disaster recovery and what the numbers tell us about where business continuity planning stands its very best chance against the forces of nature.

Tags: Ring of Fire natural disaster risk risk probability and resilience

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Automation Offers the Philippines’ Shared Services Industry the Tools to Stay Ahead of its Competition

- Posted by Barbara Hodge on September 28, 2017

With the current wave of automation, locations like the Philippines are having to take a long critical look at their value proposition to ensure survival in the modern marketplace.

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Happy 40th Birthday to the first of Generation Y…

- Posted by Emma Beaumont on September 28, 2017

What the 2017 data tells us about where to find the next-wave of Gen Z, HR-ready graduate talent

Tags: HR Human Resources Millennials talent

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Intelligent Automation: The real picture on the ground

- Posted by Daylin Limonte on September 28, 2017

Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?

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Intelligent Automation is Advancing Organizational Performance

- Posted by Barbara Hodge on September 22, 2017

Apart from improving overall decision-making speed and supporting smarter decision-making, the capabilities underpinning IA also accelerate solutions by complementing human performance

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Should more shared services organisations adopt the global business services (GBS) model?

- Posted by Barbara Hodge on September 14, 2017

Despite global business services being the Holy Grail of service delivery, providing a maturity and sophistication of shared services that most can only aspire to, why is it that this model is still underutilised, according to SSON Analytics' data?

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Predicting Hurricane Harvey: What the data tells us about Houston’s risk probability (and resilience to natural disaster)

- Posted by Emma Beaumont on September 6, 2017

Seeing the devastation left behind in Houston by the hurricane Harvey, we wonder why this happened or whether it could have been avoided. Let's dig into Houston's risk probability and resilience to natural disaster data to find some answers.

Tags: Hurricane Harvey Houston natural disaster risk

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Will Brexit impact the UK’s shared services industry?

- Posted by Barbara Hodge on August 28, 2017

There is a lot of uncertainty in the market at the moment with regards to the fallout from the UK’s decision to leave the European Union. But what does the data tell us about how Brexit will affect the UK's shared services market?

Tags: Brexit location selection Europe

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Limits of mankind: 26 years on and we’re now running 0.28 seconds faster…

- Posted by Emma Beaumont on August 25, 2017

Should we be spending our time going to great lengths to make incremental improvements... when the bots can do it so much better?

Tags: RPA Process Improvement

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