Shared Service Centre Best Practices Blog | SSON Analytics

6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey

- Posted by Daylin Limonte on February 14, 2018

Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.

Tags: outsourcing shared services industry trends intelligent automation

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2018 Global Survey Report: Trends in Shared Services and Outsourcing Market

- Posted by barbara.hodge@ssonetwork.com on February 1, 2018

How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven

Tags: sson global survey 2018 SSO trends hybrid model shared services businesss process outsourcing

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Powering Women at Work

- Posted by Syazana Lim on January 31, 2018

What can we do to provide better career opportunities and develop more female leaders in Shared Services...

Tags: shared services leadership women

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Is it Relevant to Keep Discussing Millennials as if They are a Novelty?

- Posted by barbara.hodge@ssonetwork.com on January 24, 2018

Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.

Tags: Millennial Digital Disruption Customer Experience Data analytics sson

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If You Want to Build Up Longevity in Your Shared Services Organisation Team – Perhaps Set Up in North America?

- Posted by barbara.hodge@ssonetwork.com on January 17, 2018

The current trend towards knowledge-based services makes attrition a cautionary tale

Tags: attrition Americas EMEA APAC shared services

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Optimising data analytics to provide increasing value-added services

- Posted by Daylin Limonte on January 15, 2018

Analytics in Shared Services - Manulife's journey

Tags: data analytics Big data analytics shared services

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BPOs Leading Intelligent Automation Implementations in Asia

- Posted by barbara.hodge@ssonetwork.com on January 10, 2018

BPO sector takes leading role in intelligent automation adoption in Asia

Tags: Asia BPO intelligent automation shared services

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Why experts think Blockchain will be bigger than Robotics for the Shared Services industry

- Posted by Emma Beaumont on December 5, 2017

Real use cases in every day processes like P2P and Supply Chain.

Tags: blockchain technology use cases robotics digitization process automation

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Is Finance prepared for the opportunities presented by intelligent automation? Maybe not and here’s why.

- Posted by Barbara Hodge 2 on November 16, 2017

There is a lot to work out before Finance can take full advantage of current opportunities

Tags: Finance intelligent automation skills Talent Management Data Barbara Hodge sson

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Can any of us really afford not to be part of China's continued mega-growth?

- Posted by Emma Beaumont on November 13, 2017

2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril

Tags: shared services china shared services centres growth market population growth global workforce planning

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