Shared Service Centre Best Practices Blog | SSON Analytics

How to succeed with Intelligent Automation: what our surveys tell us

- Posted by Barbara Hodge 2 on July 19, 2018

What’s the evolution from simple desktop automation through to artificial intelligence?

Tags: robotic process automation intelligent automation Machine Learning automation

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Is "gender" impacting shared services careers?

- Posted by Barbara Hodge 2 on July 18, 2018

The issue of gender within enterprise has been bubbling along beneath the surface for decades, and yet there is little transparency on what this actually translates to.

Tags: Gender diversity shared services Equality

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Is a profitable business necessarily a prosperous one?

- Posted by on July 3, 2018

Are you mistakenly conflating profit and cash flow?

Tags: Metric Intelligence Hub

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Accounts Payable: the case for automation and offshoring

- Posted by Daylin Limonte on July 3, 2018

Australian businesses have embraced share services with gusto.

Tags: Finance accounting accounts payable AP offshoring automation

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Taking your First Baby Steps into Robotic Automation?

- Posted by Syazana Lim on June 25, 2018

A few things to take note before embarking in your Intelligent Automation (IA) journey...

Tags: RPA IA intelligent automation Data shared services automation robotics

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Agile-lite in HR

- Posted by Syazana Lim on June 25, 2018

How can Agile transform the HR function?

Tags: HR agile shared services talent Human Resources

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Is it really worth shifting work offshore? Get the real decision drivers from City Cube

- Posted by on June 18, 2018

Why human cost drivers are not yet out of fashion

Tags: metrics Data location Cities benchmarking benchmark

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Are your staff constantly pushing for increases? How does your team's cost stack up regionally?

- Posted by on June 4, 2018

Are you making the right decisions based on real time, truthful data?

Tags: Data city data wages

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What to look for as you search for your next Shared Services location: lessons from Amazon

- Posted by on May 11, 2018

What can cities to do attract more investment? And what should you be looking for as you search for your next location? It's not always 'size' that delivers

Tags: Amazon Cities City Cube benchmark investment

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Shifting towards a Knowledge Economy

- Posted by Syazana Lim on March 1, 2018

What should SSOs take into consideration when planning for a shift from transactional to knowledge work?

Tags: knowledge work value-added shared services

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