The Top 20 Most Admired Shared Services Organisations in 2018

SSON Analytics has released their latest benchmarking study with the world’s top 20 most admired shared services organisations (SSOs).


The study is in response to ongoing demand from SSON members globally for a reliable source of benchmarking data that provides an aggregated view of best practice metrics achieved by renowned SSOs.


For the second year running, SSON Analytics has identified the top 20 most admired SSOs around the world using a scientific methodology that collated SSON’s cross-channel proprietary data from its global community of 120,000 members, and applied a weighting system to the various criteria considered. 

Based on these scores, the top 20 most admired shared services organisations in the world for 2018 are (in alphabetical order): 



•Ascension Ministry Service Center

•Baker McKenzie

•Becton Dickinson



•Coca-Cola Business Services North America



•Eli Lilly


•HSBC Global Service Centre Malaysia 




•Procter & Gamble

•Shangri-La Group

•The Kellogg Company

•The World Bank 


The aggregated results are scheduled to be released in October 2018. It will contain process level benchmarking metrics that include HR and Talent, General Finance, Record-to-Report, Procure-to-Pay, Order-to-Cash, Master Data Management, and Payroll.

“This study is a hugely valuable new resource for the entire shared services and outsourcing community. Through our new data analytics centre, SSON is able to identify the most globally admired SSOs and give much deserved recognition to them. We are delighted to share their aggregated benchmarking data with other SSOs to help address the short supply of reliable and affordable benchmarking data in the industry,” said Emma Beaumont, SSON’s Managing Director.

Highlights from the aggregated benchmarking data will be presented at SSON’s flagship SSO Week events throughout 2018-19 (held in Orlando, San Jose, Lisbon, China, Malaysia, Philippines, Australia and Singapore) and online to subscribers of SSON Analytics.

The Metric Benchmarker is now live for you to find out how your organisation compares to the Top 20 Most Admired SSOs. Check it out here


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