Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?
Posted by firstname.lastname@example.org on April 1, 2019
How are European SSOs adapting to new opportunities in service delivery?
1.Expansion of geographic reach and scope of services offered
European shared services history goes back a long way. One out of four European respondents to SSON’s annual survey represents an SSO that is more than 10 years old, and 43% are greater than seven years old. This demographic also shows the highest level of multifunctional services, as well as GBS adoption. This is also aligned with plans to shift towards fewer, larger centers and expanded aggressively, both in terms of geography and scope.
2. Outsourcing still relevant but shifting to knowledge work and automation
While slightly more than half of European shared services do not outsource, according to SSON’s annual survey, of those that do, the largest segment confirms its focus is moving from transactional/FTE based models towards knowledge services. In addition, outsourcing is seen as an important channel for tapping into automation skills that may not be available in house.
3. Nearly 4 out of 10 SSOs have implemented RPA/IA
Last year, implementation rates across European SSOs were still in the single digits, but 2018 saw a lot of growth. Most centers still have less than five bots in production, but implementations are scaling as the promise of RPA is borne out by significantly improved performance gains. Nevertheless, ineffective change management is limiting the effectiveness of automation and incomplete ecosystems are a significant hurdle to scaling up.
Click on the link here to see the full workbook, and find out which are the top three benefits resulting from the digital workforce, and the number one cause of RPA project failure.
- Should You Consider Healthcare Risks When Choosing A Shared Service Location?
- Why Financial Benchmarking Really Matters
- How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
- ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
- Dummy Blog
- Dummy Blog
- Data readiness – a precursor to realising the true potential of automation
- 3 Trends Confirmed at SSON’s European Flagship Event
- Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?
- Higher Education Institutions must look beyond implementation challenges of Shared Services
- What’s driving successful Business Transformation in the Nordics right now?
- What does good really look like? Benchmark your SSO against 2 different benchmarking datasets
- Business Continuity Plan alert: Q3 2018 Earthquakes now at a record high
- Shared Services in Deutschland: Fokus auf Produktivität und Working Capital
- German Shared Services Focused on Productivity and Working Capital
- Open for Business: Consistent figures for 2018 US Shared Services jobs market
- How to succeed with Intelligent Automation: what our surveys tell us
- Is "gender" impacting shared services careers?
- Chief of Payroll, UNICEF Global Shared Services Centre
- Is a profitable business necessarily a prosperous one?
- Accounts Payable: the case for automation and offshoring