EMEA Analytics | SSON Analytics

Explore the Shared Services and Outsourcing landscape across Europe with these interactive Visual Analytics Workbooks. Filter by industry, function, process, city and state to find the answers to your European SS&O location questions. 

Future of Finance in 2018: Digitalisation, Data Analytics and Talent Management

This report examines pivotal trends for future Finance functions and blends multiple proprietary sources to provide key data insights on topics such as digitalisation, robotics, data analytics, talent management, and Finance transformationPublished November 2018

Intelligent Automation Adoption in Central and Eastern Europe (CEE) Business Services 2017

This report provides an overview of intelligent automation (IA) adoption based on 61 recorded cases of IA pilots and implementations in Central Eastern Europe (CEE). Published October 2017

Analysis of the DACH Shared Services Landscape 2017

This report analyses the 222 shared services centers (SSCs) identified across Germany, Austria and Switzerland (DACH). Published August 2017

Evaluating Shared Services Centre Locations in Middle East & North Africa (2017)

This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago. Published June 2017

Analysis of the Nordic Shared Services Landscape 2017 (Captive/Hybrid)

This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region. Published July 2017.

BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?

On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017

Benchmarking Analysis of European Shared Services Centres 2017

This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017.

Benchmarking Analysis of DACH Shared Service Centres 2016

This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attrition rates and more.

MENA Shared Services Landscape 2016 (Captive/Hybrid Excluding BPOs)

This report provides an overview of shared services within the Middle East and North Africa (MENA) region, diving into data on the distribution, functions and attrition rates of centres located there. This report also features the polling results from Shared Services & Outsourcing Week Middle East 2016.

European Shared Services Job Market 2017 (Updated Monthly)

This report provides real-time insights into the European shared services job market. View a heatmap of the continent's most active job markets and discover the top companies that are hiring this month.

DACH Shared Services Centres Landscape (Captive/Hybrid excluding BPO)

The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters.

Evolution of Captive SSCs & BPOs in the Iberian Region

The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth.

Evolution of Central & Eastern Europe Shared Service Centres (Captive/Hybrid excl. BPO)

Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres.

Evolution of UK & Ireland Shared Service Centres (2000-2015)

Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.

The Evolution of Shared Services Centres in the Nordic Region

The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape.