From Execution to Enterprise Impact 

September 29-30, 2026  |  Virtual 
Cindy Gallagher

Cindy Gallagher

Chief Accounting Officer USA Today
Cindy Gallagher

Cindy Gallagher joined Liberty Source in 2018 as the company’s Chief Executive Officer. As a Navy spouse, she was one of the Company’s pioneers in 2014, establishing the onshore BPO model as a competitive alternative to captive and offshore shared service centers. Prior to joining Liberty Source, she served as the SVP, Global Business Services Controller for Discovery Communications, a $6B global content provider and as the Deputy Controller and Assistant Treasurer for AOL, a $3B digital media company. Cindy was responsible for building, scaling and transforming the finance organizations at both Discovery and AOL to meet the ever-expanding needs of the global marketplace. Most notably during her time at Discovery, the organization earned a designation among the top 20 most admired organizations globally in 2017. She has served as an advisor and partner to various senior executives, helping to identify new revenue generating business opportunities, streamline and scale global processes, implement talent development initiatives and maintain financial statement integrity. Cindy began her career with SC&H Consulting providing best practice thought leadership and implementing process improvement initiatives for Fortune 100 clients.

Cindy is a licensed CPA, and sits on the advisory boards for both the SSOW North America and SSOW Europe. She has served as the Finance Chairman for a Virginia based non-profit, and holds a Master’s Degree in accounting from the University of Maine.

Wednesday, September 30, 2026

11:20 AM Order-to-Cash Transformation: Accelerating Working Capital & Customer Experience

Order-to-Cash is becoming a critical lever for improving working capital, customer responsiveness, and enterprise agility. SSON Research & Analytics data shows that 46% of organizations already have a dedicated Order-to-Cash process owner operating within GBS, while 89% report that stronger process ownership positively impacts end-to-end performance.

This session explores how organizations are modernizing billing, collections, dispute management, and customer coordination to reduce operational friction, improve payment application speed, and create more intelligent, connected O2C operations. The discussion will also examine how AI and agentic automation are reshaping execution across the O2C lifecycle.