Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology

This visual analytics report will look at how Shared Services and Outsourcing professionals in the Asia-Pacific can capture higher value with agility and technology. It will feature insights from Shared Services professionals about how Asia can maintain its competitive edge and look at challenges faced in building a Centre of Excellence (COE). Next, it will give an overview of risks and challenges facing the BPO industry from the lens of BPO providers. Finally, it will cover benchmarks in detail, by comparing between the East and West on measures of attrition and identifying where Asia-Pacific stands in terms of popular F&A metrics, such as AP Invoice Cycle Time and Day Sales Outstanding (DSO). Published July 2019.