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        <title><![CDATA[ Technology, Automation &amp; AI RSS Feed]]></title>
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        <pubDate>Mon, 25 May 2026 23:31:44 +0000</pubDate>
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                <title><![CDATA[Shared Services at a Crossroads: From Execution to Enterprise Value]]></title>
                <link>https://www.sson-analytics.com/insights-americas/analytics-workbooks/shared-services-at-a-crossroads-from-execution-to-enterprise-value?utm_medium=RSS</link>
                <description><![CDATA[ This Visual Analytics Workbook brings together North American and global research to highlight where transformation is advancing, where it is slowing, and what ]]></description>
                <author><![CDATA[ naomi.secor@ssonetwork.com (Naomi Secor) ]]></author>
                <guid>https://www.sson-analytics.com/insights-americas/analytics-workbooks/shared-services-at-a-crossroads-from-execution-to-enterprise-value?utm_medium=RSS</guid>
                <pubDate>Mon, 11 May 2026 04:11:04 +0000</pubDate>
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                <title><![CDATA[From Executing Process to Managing Outcomes: The Agentic AI-enabled Future]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/blog-entries/from-executing-process-to-managing-outcomes-the-agentic-ai-enabled-future?utm_medium=RSS</link>
                <description><![CDATA[ GBS are rapidly evolving as IA, Generative AI, and now Agentic AI expand what can be digitized and transformed ]]></description>
                <author><![CDATA[ peter.galik@takeda.com (Petr Galik) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/blog-entries/from-executing-process-to-managing-outcomes-the-agentic-ai-enabled-future?utm_medium=RSS</guid>
                <pubDate>Mon, 16 Mar 2026 03:13:43 +0000</pubDate>
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                <title><![CDATA[Post-FTE Service Delivery Model: Impact of Agentic AI on Resourcing]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/analytics-workbooks/post-fte-service-delivery-model-impact-of-agentic-ai-on-resourcing?utm_medium=RSS</link>
                <description><![CDATA[ As Agentic AI gathers speed and excitement about the potential impact of this technology spreads across shared services and GBS operations, we consider whether ]]></description>
                <author><![CDATA[ barbara.hodge@ssonetwork.com (Barbara Hodge) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/analytics-workbooks/post-fte-service-delivery-model-impact-of-agentic-ai-on-resourcing?utm_medium=RSS</guid>
                <pubDate>Fri, 13 Mar 2026 01:35:06 +0000</pubDate>
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                <title><![CDATA[State of the Shared Services, GBS and Outsourcing Industry 2026]]></title>
                <link>https://www.sson-analytics.com/shared-services-gbs-best-practices/analytics-workbooks/state-of-the-shared-services-gbs-and-outsourcing-industry-2026?utm_medium=RSS</link>
                <description><![CDATA[ What are the trends, opportunities, and challenges impacting the thousands of shared services/GBS delivery centers around the globe? This Visual Analytics Workb ]]></description>
                <author><![CDATA[ barbara.hodge@ssonetwork.com (Barbara Hodge) ]]></author>
                <guid>https://www.sson-analytics.com/shared-services-gbs-best-practices/analytics-workbooks/state-of-the-shared-services-gbs-and-outsourcing-industry-2026?utm_medium=RSS</guid>
                <pubDate>Thu, 12 Mar 2026 07:46:11 +0000</pubDate>
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                    <item>
                <title><![CDATA[The Next Era of Finance Transformation]]></title>
                <link>https://www.sson-analytics.com/finance-accounting/slides/the-next-era-of-finance-transformation?utm_medium=RSS</link>
                <description><![CDATA[ Designed for finance, GBS, and transformation leaders, this session will provide practical benchmarks and directional insight to help you assess where your fina ]]></description>
                <author><![CDATA[ barbara.hodge@ssonetwork.com (Barbara Hodge) ]]></author>
                <guid>https://www.sson-analytics.com/finance-accounting/slides/the-next-era-of-finance-transformation?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Mar 2026 03:27:40 +0000</pubDate>
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                    <item>
                <title><![CDATA[The Post FTE-based Service Delivery Model]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/research-insight-reports/the-post-fte-based-service-delivery-model?utm_medium=RSS</link>
                <description><![CDATA[ Our survey data shows 74% of SSO/GBS leaders expect agentic AI to fundamentally transform service delivery models within three years.  ]]></description>
                <author><![CDATA[ barbara.hodge@ssonetwork.com (Barbara Hodge) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/research-insight-reports/the-post-fte-based-service-delivery-model?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Mar 2026 17:05:43 +0000</pubDate>
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                    <item>
                <title><![CDATA[Inside the Agentic AI-Based, Post FTE Model: Key Insights]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/slides/inside-the-agentic-ai-based-post-fte-model-key-insights?utm_medium=RSS</link>
                <description><![CDATA[ The session focuses on the questions shaping leadership decisions today. Where is agentic AI live? Which elements of the service delivery model will be most imp ]]></description>
                <author><![CDATA[ barbara.hodge@ssonetwork.com (Barbara Hodge) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/slides/inside-the-agentic-ai-based-post-fte-model-key-insights?utm_medium=RSS</guid>
                <pubDate>Fri, 06 Feb 2026 01:56:48 +0000</pubDate>
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                <title><![CDATA[Agentic &amp; Applied AI for the Enterprise: From Experimentation to Execution]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/analytics-workbooks/agentic-applied-ai-for-the-enterprise-from-experimentation-to-execution?utm_medium=RSS</link>
                <description><![CDATA[ This Visual Analytics Workbook surfaces the non-negotiables emerging from early adoption and highlights where leaders must intervene now to avoid stalled pilots ]]></description>
                <author><![CDATA[ naomi.secor@ssonetwork.com (Naomi Secor) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/analytics-workbooks/agentic-applied-ai-for-the-enterprise-from-experimentation-to-execution?utm_medium=RSS</guid>
                <pubDate>Mon, 09 Feb 2026 02:37:47 +0000</pubDate>
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                    <item>
                <title><![CDATA[The 2026 APAC Business Services Agenda: AI, Talent &amp; The Next Phase of Value Cre...]]></title>
                <link>https://www.sson-analytics.com/insights-asia-pacific/analytics-workbooks/the-2026-apac-business-services-agenda-ai-talent-the-next-phase-of-value-creation?utm_medium=RSS</link>
                <description><![CDATA[ The APAC GBS Engine Is Scaled, Multi-Country and Strategically Embedded ]]></description>
                <author><![CDATA[ naomi.secor@ssonetwork.com (Naomi Secor) ]]></author>
                <guid>https://www.sson-analytics.com/insights-asia-pacific/analytics-workbooks/the-2026-apac-business-services-agenda-ai-talent-the-next-phase-of-value-creation?utm_medium=RSS</guid>
                <pubDate>Mon, 19 Jan 2026 01:13:14 +0000</pubDate>
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                <title><![CDATA[North America’s Shared Services Transformation 2026: AI, Experience, Talent, and...]]></title>
                <link>https://www.sson-analytics.com/insights-americas/analytics-workbooks/north-americas-shared-services-transformation-2026-ai-experience-talent-and-enterprise-value?utm_medium=RSS</link>
                <description><![CDATA[ The 2026 North America Visual Analytics Workbook from SSON Research & Analytics, explores the themes shaping the next era of Shared Services across the region: ]]></description>
                <author><![CDATA[ naomi.secor@ssonetwork.com (Naomi Secor) ]]></author>
                <guid>https://www.sson-analytics.com/insights-americas/analytics-workbooks/north-americas-shared-services-transformation-2026-ai-experience-talent-and-enterprise-value?utm_medium=RSS</guid>
                <pubDate>Fri, 16 Jan 2026 01:36:20 +0000</pubDate>
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                    <item>
                <title><![CDATA[Agentic AI and the Autonomous Enterprise: Why Humans Will Stay in the Loop]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/blog-entries/agentic-ai-and-the-autonomous-enterprise-why-humans-will-stay-in-the-loop?utm_medium=RSS</link>
                <description><![CDATA[ The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come ]]></description>
                <author><![CDATA[ leebogner@gmail.com (Lee Bogner) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/blog-entries/agentic-ai-and-the-autonomous-enterprise-why-humans-will-stay-in-the-loop?utm_medium=RSS</guid>
                <pubDate>Mon, 10 Nov 2025 02:54:13 +0000</pubDate>
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                    <item>
                <title><![CDATA[Unleashing the AI-Powered Shared Services Centers: Navigating the Future of Work]]></title>
                <link>https://www.sson-analytics.com/technology-automation-ai/blog-entries/unleashing-the-ai-powered-shared-services-centers-navigating-the-future-of-work?utm_medium=RSS</link>
                <description><![CDATA[ The rise of AI agents and digital augmentation promises to revolutionize how work gets done. ]]></description>
                <author><![CDATA[ frank.schueler@dhl.com (Frank Schüler) ]]></author>
                <guid>https://www.sson-analytics.com/technology-automation-ai/blog-entries/unleashing-the-ai-powered-shared-services-centers-navigating-the-future-of-work?utm_medium=RSS</guid>
                <pubDate>Mon, 20 Oct 2025 18:31:24 +0000</pubDate>
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