Blog Tag: automation

The Increasing Importance of IA & Automation
Posted by Barbara Hodge on April 22, 2021

A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.

Read more
Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions
Posted by Syazana Lim on May 6, 2020

In mid-April, SSON surveyed nearly 200 Shared Service leaders on COVID-19’s impact on business operations*. This report will examine not only global Shared Services trends but also delve deeper into h...

Read more
3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
Posted by Syazana Lim on March 20, 2020

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it...

Read more
Looking forward to 2020: Digitalised GBS & automation driving the future of Asian Shared Services
Posted by Syazana Lim on December 9, 2019

Close to 100 Asian shared services professionals participated in the live polling onsite at the 22nd Asian Shared Services & Outsourcing Week held on 19-20 November 2019 in Singapore. Flip through thi...

Read more
Intelligent automation - a game-changer for outsourcing in Industry 4.0
Posted by Esther Lam on November 21, 2019

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in t...

Read more
Process Mining & Mapping as a Basis for Automating Performance
Posted by Syazana Lim on October 30, 2019

At its core, automation is all about the process. Process Mining represents the first step to successful automation and is increasingly seen as a key strategy in transitioning to a smart digital workf...

Read more
Raising the bar with automation and talent: The next step for U.S. Finance & Accounting Shared Services Centers
Posted by Syazana Lim on March 18, 2019

This report looks at how automation and talent can drive further efficiency within Finance & Accounting Shared Services Centers (SSCs). It will go through use cases of Robotic Process Automation (RPA)...

Read more
Getting from good to great: The next frontier in Intelligent Automation
Posted by Syazana Lim on March 1, 2019

Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges. What should businesses look out for when taking their IA initiatives...

Read more