Blog Tag: benchmarks


IA in 2021 & Beyond: 10 Key Factors
Posted by Syazana Lim on April 15, 2021

How are shared services riding the IA wave? Here are 10 key factors to consider

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Latin America Shared Services 2020: Growth of Intelligent Automation & Its Impact on Shared Services Performance | Servicios Compartidos Latinoamérica 2020: Crecimiento de la automatización inteligente y su impacto en el rendimiento de los servicios compartidos
Posted by Syazana Lim on April 30, 2020

SSON Analytics has identified and analyzed 601 Shared Services Centers (SSCs) across Latin America; a 21% increase in the number of SSCs 3 years ago. This report will also uncover the latest IA implem...

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ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining
Posted by Syazana Lim on January 31, 2020

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (...

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