Blog Tag: Customer Experience


3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
Posted by Syazana Lim on March 20, 2020

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it...

Read more
3 Trends Confirmed at SSON’s European Flagship Event
Posted by Babs Test on May 21, 2019

Real-time feedback from leading European practitioners at SSON's flagship event

Read more
Shared Services in Asia 2018: Next-Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience & Operational Metrics
Posted by Syazana Lim on August 1, 2018

This report dives into key themes in Asia's shared services landscape - Next Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience and Operational Metrics.

Read more