Blog Tag: GBS


How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
Posted by Barbara Hodge on April 8, 2021

Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.

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The Future of GBS is Digital
Posted by Barbara Hodge on March 15, 2021

Continuous cost pressure, increasing market volatility, technology-driven disruptions and globally connected value chains are forcing companies to further professionalize their support functions. Howe...

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GBS as the Engine for Digital Transformation
Posted by Barbara Hodge on March 12, 2021

Global Business Services can and should play a significant role in realizing enterprise transformation agendas. But how well are GBS navigating the disruption to their organizations’ industries and al...

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GBS and Shared Services State of the Industry Survey 2021
Posted by Barbara Hodge on March 11, 2021

Shared services now find themselves at a new point of departure: operating models are shifting as Future of Work (FOW) implications hit home; automation is less a lever than a necessity; and talent op...

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Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress
Posted by Syazana Lim on October 30, 2020

According to SSON’s "Re-entry" Strategies Survey 2020, 80% of respondents from the Americas region are implementing Future of Work (FOW) strategies. This interactive report looks at what these strateg...

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European Global Business Services: Digitisation and Key Strategies to Drive Value in the 2020s
Posted by Syazana Lim on October 9, 2020

In the 2020s, the European Global Business Services landscape will continue to grow and mature. Its end-to-end view on both process and technology is the one of the best operating models for enterpris...

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Global SSO & GBS Re-entry Strategies: Establishing New Rules in the Physical Office & the Future of Work
Posted by Syazana Lim on July 9, 2020

SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this repor...

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Looking forward to 2020: Digitalised GBS & automation driving the future of Asian Shared Services
Posted by Syazana Lim on December 9, 2019

Close to 100 Asian shared services professionals participated in the live polling onsite at the 22nd Asian Shared Services & Outsourcing Week held on 19-20 November 2019 in Singapore. Flip through thi...

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