Blog Tag: IA


The Increasing Importance of IA & Automation
Posted by Barbara Hodge on April 22, 2021

A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.

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IA in 2021 & Beyond: 10 Key Factors
Posted by Syazana Lim on April 15, 2021

How are shared services riding the IA wave? Here are 10 key factors to consider

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Global Market Review: Intelligent Automation in Shared Services
Posted by Barbara Hodge on March 12, 2021

Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of r...

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Advancing your Automation Strategy to the Next Level in the 2020s
Posted by Syazana Lim on October 21, 2020

This interactive report looks to uncover the latest IA trends shaping Shared Services / GBS in the 2020s.

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ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining
Posted by Syazana Lim on January 31, 2020

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (...

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Intelligent Automation in Higher Education Institutions (HEIs) – an overlooked opportunity to create value
Posted by Esther Lam on January 14, 2020

Shared Services in Higher Education Institutes are facing increasing pressure to decrease spend and make services more efficient. This analytics workbook offers HEI SSCs a guide on areas where they ca...

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Benchmark your current IA Operations & what’s next in 2020?
Posted by Syazana Lim on September 17, 2019

This interactive report examines the current RPA/IA landscape in 2019 and what to look forward to in 2020. Some of the key questions answered include a) How much are organizations spending on RPA? b)...

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ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
Posted by Yasmine Abdel on July 2, 2019

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

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