Blog Tag: outsourcing


Intelligent automation - a game-changer for outsourcing in Industry 4.0
Posted by Esther Lam on November 21, 2019

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in t...

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6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey
Posted by Daylin Limonte on February 14, 2018

Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.

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Shared Services in Canada: Significant Growth in In-Country Work
Posted by Kate Chan on September 29, 2016

As the USA’s main trading partner, Canada is an interesting proposition for nearshore shared services for US-headquartered companies. Read on to find out more.

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Nordics Centers Migrating South
Posted by Kate Chan on September 23, 2016

While the number of centers across the Nordic region is still increasing year-on-year, there is also a growing trend of Shared Services Centres migrating away from the region and into Central and East...

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Data Insights from Global Report 2016: State of the Shared Services & Outsourcing Industry
Posted by Kate Chan on June 22, 2016

The best way to know what's buzzing in the industry is to hear it straight from the people. Here's some insights gleaned from SSON's global survey about the state of the shared services and outsourcin...

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