Blog Tag: Philippines

3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
Posted by Syazana Lim on March 20, 2020

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it...

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Philippines Shared Services 2019: Moving up the value-chain by leveraging COEs, process mining, data analytics & benchmarking
Posted by Syazana Lim on September 10, 2019

Close to 100 shared services professionals participated in the live polling conducted during the 10th Philippines Shared Services & Outsourcing Week held on 13-16 August 2019 in Makati, Philippines. F...

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How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
Posted by Babs Test on July 8, 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

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GBS aspirations, navigating talent and tax woes at the top of the agenda for Shared Services Centers in the Philippines
Posted by Syazana Lim on March 29, 2019

This report will highlight themes in the Philippines Shared Services landscape such as an interest in Global Business Services (GBS), talent management and cost constraints arising from the latest tax...

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Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement
Posted by Alyssa Tan on June 6, 2018

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.

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Benchmarking Analysis of Philippines Shared Services Centers in 2017
Posted by Daylin Limonte on August 21, 2017

This report reveals the results from live audience polling conducted with over 200 shared services professionals at SSON's 8th Philippines Shared Services & BPO Week, held in Manila in August 2017.

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Analysis of the Philippines Shared Services Landscape 2017 (Captive/Hybrid)
Posted by Daylin Limonte on July 12, 2017

This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago.

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Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)
Posted by Kate Chan on May 9, 2016

Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographie...

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