Blog Tag: shared services


3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
Posted by Syazana Lim on March 20, 2020

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it...

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Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile
Posted by Syazana Lim on February 28, 2020

SSON Analytics has analyzed more than 1,000 Finance Shared Services Centers (SSCs) across the United States. This report includes a heat-map visualizing where enterprises have chosen to base their Fin...

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Looking forward to 2020: Digitalised GBS & automation driving the future of Asian Shared Services
Posted by Syazana Lim on December 9, 2019

Close to 100 Asian shared services professionals participated in the live polling onsite at the 22nd Asian Shared Services & Outsourcing Week held on 19-20 November 2019 in Singapore. Flip through thi...

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Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020
Posted by Syazana Lim on December 9, 2019

This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the mos...

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North America Shared Services 2020 Benchmarking Report – Are you ahead of the curve?
Posted by Syazana Lim on November 15, 2019

This benchmarking report first examines the top benefits and emerging value-added services North American Shared Services provides to their enterprise. Next, it features the latest performance outcome...

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Malaysian SSCs poised to offer better customer experience and capture higher value with Intelligent Automation (IA)
Posted by Esther Lam on May 31, 2019

This report will look through results from live audience polling sessions conducted with nearly 70 shared services professionals at the 7th Malaysian Shared Services & Outsourcing Week, held in Kuala...

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Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?
Posted by Babs Test on April 1, 2019

The top European SSO trends this year. How are European SSOs adapting to new opportunities in service delivery?

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Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost
Posted by Babs Test on December 18, 2018

Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success

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