Blog Tag: shared services


Global SSO Strategies: Impact of the Pandemic One Year On
Posted by Syazana Lim on May 4, 2021

Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.

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How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
Posted by Barbara Hodge on April 8, 2021

Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.

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Re-entry Strategies of European SSOs & GBS
Posted by Syazana Lim on July 27, 2020

SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyses the data from European respondents to uncover trends and strategies specific for the region. D...

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Re-entry Strategies of Americas SSOs & GBS
Posted by Syazana Lim on July 27, 2020

SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyzes the data from Americas respondents to uncover trends and strategies specific for the region. D...

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Global SSO & GBS Re-entry Strategies: Establishing New Rules in the Physical Office & the Future of Work
Posted by Syazana Lim on July 9, 2020

SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this repor...

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Navigating The New Normal: APAC Shared Services Building Resilience with Automation & The Future of Work
Posted by Syazana Lim on June 11, 2020

As COVID-19 restrictions are gradually being lifted for some APAC countries and economies start to reopen, this interactive report aims to help APAC leaders navigate the new normal.

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Latin America Shared Services 2020: Growth of Intelligent Automation & Its Impact on Shared Services Performance | Servicios Compartidos Latinoamérica 2020: Crecimiento de la automatización inteligente y su impacto en el rendimiento de los servicios compartidos
Posted by Syazana Lim on April 30, 2020

SSON Analytics has identified and analyzed 601 Shared Services Centers (SSCs) across Latin America; a 21% increase in the number of SSCs 3 years ago. This report will also uncover the latest IA implem...

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3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
Posted by Syazana Lim on March 20, 2020

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it...

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