This report looks at how automation and talent can drive further efficiency within Finance & Accounting Shared Services Centers (SSCs). It will go through use cases of Robotic Process Automation (RPA)...

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.

Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance

This report aims to provide a snapshot on existing skills deficits in Chinese Shared Service Centres (SSCs) and offer tips on how SSCs can bridge these skills gaps. Finally, it will illustrate the bro...

This interactive report showcases the different strategies, goals and challenges faced by Shared Services of various maturity level in ANZ. Key themes include scope expansion, the changing outsourcing...

This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implem...

This interactive report analyses the results from onsite polling conducted with more than 150 shared services professionals during the 7th Annual Shared Services & Outsourcing Week China, held on 23-2...

This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry.