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"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

About Us

SSON Analytics provides digestible data insights into the global shared services and outsourcing industry.

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Latest Data

1 - Transforming Shared Services Centres (SSCs) in the DACH region by leveraging GBS, digitalisation, automation & analytics

2 - Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology

3 - European Shared Services 2019: Increased automation, data analytics & GBS to drive enhanced customer experience

4 - Evaluating Egypt as a Shared Services Destination in 2019: The data facts

5 - Shared Services in China on the cusp of achieving digitally-enabled Shared Services, but challenges remain

Most Read Data

1 - Top 20 Most Admired Shared Services Organisations 2017 – Shared Service Center Level Analysis

2 - SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018

3 - Top 20 Most Admired Shared Services Organisations 2017 – Strategic Level Analysis

4 - Evolution of Global Business Services to 2017: The Story so Far

5 - SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017

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E: info@sson-analytics.com
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#14-01 Robinson Centre
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