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"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

About Us

SSON Analytics provides digestible data insights into the global shared services and outsourcing industry.

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Latest Data

1 - Doing more and doing better with service offerings, analytics and digitalization: Up next for U.S. SSCs

2 - 3 key initiatives to elevate your European Shared Service Centre (SSC): Fostering innovative thinking, leveraging smart technology & striving towards best-in-class metrics

3 - Processes and people – key drivers to take U.S. Shared Services to the next level

4 - GBS aspirations, navigating talent and tax woes at the top of the agenda for Shared Services Centers in the Philippines

5 - Raising the bar with automation and talent: The next step for U.S. Finance & Accounting Shared Services Centers

Most Read Data

1 - Top 20 Most Admired Shared Services Organisations 2017 – Shared Service Center Level Analysis

2 - SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018

3 - Top 20 Most Admired Shared Services Organisations 2017 – Strategic Level Analysis

4 - Evolution of Global Business Services to 2017: The Story so Far

5 - SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017

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