SSON Research & Analytics data shows that 85% of organizations are already committed to the GBS model, yet many are reassessing how the model should operate in an AI-enabled enterprise. As organizations modernize ERP environments, expand scope, and push for faster enterprise execution, leaders are confronting practical questions around governance, process ownership, standardization, and decision-making. Some are redesigning structures to improve agility and orchestration, while others are doubling down on centralized control and operational discipline. This panel will focus on the real operating model decisions leaders are making today, including what should remain standardized, where flexibility is needed, how ownership models are evolving, and what changes are actually helping GBS operate more effectively at enterprise scale.