According to SSON Research & Analytics' latest GBS Survey and GBS as the Engine of Digital Transformation report, 85% of leaders cite critical skill gaps in AI, automation, and analytics—while demand for digital talent is at an all-time high. This session explores how leading organizations are closing the capability gap through targeted upskilling, evolving role design, and talent strategies that strengthen retention and fuel digital transformation.

• Identify the next-gen skills your GBS needs to stay competitive
• Launch high-impact upskilling initiatives that support transformation goals
• Retain top talent through growth, mobility, and career pathing programs