In today’s fast-evolving GBS landscape, leaders face a constant stream of strategic decisions. From embedding AI and automation, to redesigning location strategies, to building internal consulting capabilities, the path forward is rarely linear. GBS leaders are dealing with many moving parts and the pressure to mature quickly across multiple fronts is real.

This is where data alone is not enough. What is often needed is insight guided by experience.

In this session, we introduce the expert advisors behind SSON Research & Analytics. With decades of experience leading and supporting GBS transformation, they help organizations cut through complexity, assess where maturity matters most, and apply actionable insight to real business challenges.

Through practical examples, we will explore how GBS leaders have:

• Prioritized maturity where it delivers the most impact
• Navigated AI readiness, process optimization, and talent gaps
• Accelerated change with the help of experienced, insight-led advisory

We will then move into a live demonstration of the SSON R&A platform, showcasing how leaders can directly access self-service benchmarks, explore insights from the World's Best GBS data set, and tap into our research. This demo will highlight how these tools translate advisory into actionable, data-driven guidance - empowering GBS leaders to make smarter decisions, faster.  

See how data turns into answers. In this live demo of the SSON Research & Analytics platform, we’ll showcase the critical benchmarks and proprietary data sets GBS leaders rely on to solve business problems, close performance gaps, and accelerate maturity. Walk away with insights you can apply immediately - and a clear view of how ongoing access can power your success.