The ambition to scale AI is clear. SSON Research & Analytics found that 74% of organizations expect Agentic AI to significantly change their service delivery model. Yet only 11% have Agentic AI live in production, and none report scaling it across the enterprise. This execution gap sits at the heart of today's discussion.

The panel will examine where scaling breaks down across process design, ownership, governance, and day-to-day execution. What slows progress? What did leaders underestimate? And what has made the difference in embedding AI into core workflows and delivering measurable impact at enterprise scale?