Agentic AI marks the next leap in GBS evolution—shifting from task automation to systems that act, learn, and optimize independently. Discover how forward-looking GBS leaders are deploying agentic AI to drive continuous improvement, unlock new workforce value, and deliver faster, smarter outcomes. Learn why embracing autonomy is critical to scaling digital transformation.

• Deploy self-optimizing service models that adapt in real time
• Reshape workforce roles to focus on high-value, human-led work
• Reduce operational risks with autonomous error correction