Global Business Services (GBS) stands at a turning point—where automation gives way to true autonomy. Agentic AI is redefining the art of the possible, empowering GBS organizations to move beyond static workflows toward intelligent systems that perceive, decide, and act independently at scale.

• Explore the evolution from rudimentary rules-based RPA to Gen AI to fully autonomous agents—and what it means for GBS today
• Understand how agentic AI compares to hyperautomation and aligns with enterprise maturity and architecture
• Learn application strategies to overcome challenges like data quality, system integration, and organizational silos
• Discover how GBS leaders are driving breakthrough value through transparent, real-time decision intelligence

The shift from automation to autonomy is not just an upgrade—it’s a reinvention. GBS organizations embracing agentic AI are positioning themselves to lead in agility, insight, and innovation. The future is autonomous—and it’s already underway.

We'll also highlight results from SSON Research & Analytics' Agentic AI in GBS Study! Please take part in our survey and have your voice heard!