The Alliance for Professional Excellence in Global Business Services (APEX GBS) has developed the first practitioner-led standards defining GBS as an enterprise operating model.   
 
Version 2 expands the original standards with deeper, practical guidance on applying AI, strengthening data and decision capabilities, and scaling GBS beyond transactional work. It also reflects how the role of GBS is evolving, with greater responsibility for enterprise data, insight, and decision support. 
 
This is an opportunity to hear some of the most well-known names in the GBS industry talk about how they would deal with the dramatically changing GBS world. What undying GBS approaches could be reapplied to leapfrog GBS maturity.