SSON Analytics - Shared Services & Outsourcing Insights

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Digestible, data-driven insights for Shared Services & Outsourcing

Download: Media Kit

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA The Future of GBS is Digital

LATEST DATA GBS as the Engine for Digital Transformation

LATEST DATA Global Market Review: Intelligent Automation in Shared Services

LATEST DATA GBS and Shared Services State of the Industry Survey 2021

LATEST DATA Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress

Access visual analytics in easy-to-read formats. Keep up to date with industry trends and benchmarking to gain a better understanding of your competition

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Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view location (country/region) and industry-specific benchmarking datasets across 119 key Finance & Accounting, HR, IT and RPA metrics. Access proven, accurate benchmarking data today.

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 18 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

The Future of GBS is Digital

Continuous cost pressure, increasing market volatility, technology-driven disruptions and globally connected value chains are forcing companies to further professionalize their support functions. However, from very early on, the pandemic accelerated these trends and triggered substantial changes.

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“The C-suite expects to see market metrics to evaluate shared services’ performance. I have explored some of the opportunities available in the market, but have concluded that SSON Analytics offers reliable benchmark data, at a highly competitive cost. Given access to this data, by region or industry, I can draw my own conclusions. I don’t need to source expensive third-party analysts, as we can interpret the data ourselves.”

Edoardo Peniche - Vice President & MD - Avis Budget Group, Global Shared Services

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Chief Operating Officer, Global Business Services - Odfjell Drilling

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

“As an Advisor to some of the largest and most successful enterprises in the world, we rely on SSON Analytics during proposals as well as transformation engagements."

Scott Furlong – Partner at ISG

"I enjoy and spend the most time in the Data Tools section. This gives the possibility to understand SSC locations (Shared Services Atlas), various benchmarks on cost, FTE.. (Metric Benchmarker), how Top SSCs differ from others, etc. This adds value to our analyses."

Marianna Broyan - Research Associate - Kearney

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