SSON Analytics - Shared Services & Outsourcing Insights

Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view country and industry-specific benchmarking datasets across 100 key Finance & Accounting, HR and IT metrics. Access proven, accurate benchmarking data today.

Metric Intelligence Hub

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 17 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

SSON Analytics City Cube - Compare shared services locations

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

SSON Analytics Intelligent Automation Universe - RPA in shared services

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. Published May 2018

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Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: EY’s bot buddy for travel: reducing costs and travel-related administrative tasks

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Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

Benchmark in the Metric Intelligence Hub™

Compare 3800+ Locations For Shared Services

Explore the Intelligent Automation Universe

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."