SSON Analytics - Shared Services & Outsourcing Insights

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Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: ANTstein automates Title Reports in support of Title Insurance. A complex scenario made easy.

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA Talent – a strategic imperative for leadership in 2020

LATEST DATA Analytics and workforce management to refocus HR’s value-add in 2020

LATEST DATA ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining

LATEST DATA Future of Finance Middle East 2020: Data analytics and digitalisation paving the way for greater efficiency and accurate insights powering the business

LATEST DATA Intelligent Automation in Higher Education Institutions (HEIs) – an overlooked opportunity to create value

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Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view location (country/region) and industry-specific benchmarking datasets across 103 key Finance & Accounting, HR, IT and RPA metrics. Access proven, accurate benchmarking data today.

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 17 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

Talent – a strategic imperative for leadership in 2020

Leadership skills are more in demand than ever before. In 2019, more than a third of North American Shared Services respondents rated this as their top talent challenge. While talent management has typically fallen under the purview of HR, it is becoming a strategic imperative that leaders (cont.)

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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