SSON Analytics - Shared Services & Outsourcing Insights

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Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: ANTstein automates Title Reports in support of Title Insurance. A complex scenario made easy.

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions

LATEST DATA Beyond RPA: Are we ready for the Next Generation of Enterprise Automation?

LATEST DATA Latin America Shared Services 2020: Growth of Intelligent Automation & Its Impact on Shared Services Performance | Servicios Compartidos Latinoamérica 2020: Crecimiento de la automatización inteligente y su impacto en el rendimiento de los servicios compartidos

LATEST DATA 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

LATEST DATA Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile

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Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view location (country/region) and industry-specific benchmarking datasets across 119 key Finance & Accounting, HR, IT and RPA metrics. Access proven, accurate benchmarking data today.

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 18 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions

In mid-April, SSON surveyed nearly 200 Shared Service leaders on COVID-19’s impact on business operations*. This report will examine not only global Shared Services trends but also delve deeper into how the virus has impacted operations in different regions i.e. North America, Latin and Central Amer

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Chief Operating Officer, Global Business Services - Odfjell Drilling

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Chief Operating Officer, Global Business Services - Odfjell Drilling

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Start your Trial of SSON Analytics Premium

Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: ANTstein automates Title Reports in support of Title Insurance. A complex scenario made easy.

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions

LATEST DATA Beyond RPA: Are we ready for the Next Generation of Enterprise Automation?

LATEST DATA Latin America Shared Services 2020: Growth of Intelligent Automation & Its Impact on Shared Services Performance | Servicios Compartidos Latinoamérica 2020: Crecimiento de la automatización inteligente y su impacto en el rendimiento de los servicios compartidos

LATEST DATA 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

LATEST DATA Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

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