SSON Analytics - Shared Services & Outsourcing Insights

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Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: ANTstein automates Title Reports in support of Title Insurance. A complex scenario made easy.

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

LATEST DATA Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile

LATEST DATA Talent – a strategic imperative for leadership in 2020

LATEST DATA Analytics and workforce management to refocus HR’s value-add in 2020

LATEST DATA ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining

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Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view location (country/region) and industry-specific benchmarking datasets across 119 key Finance & Accounting, HR, IT and RPA metrics. Access proven, accurate benchmarking data today.

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 18 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it features key automation KPIs and an analysis on Philippines BPO providers. Published March 2020

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Chief Operating Officer, Global Business Services - Odfjell Drilling

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Chief Operating Officer, Global Business Services - Odfjell Drilling

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Start your Trial of SSON Analytics Premium

Digestible, data-driven insights for Shared Services & Outsourcing

Case Study: ANTstein automates Title Reports in support of Title Insurance. A complex scenario made easy.

Metric Intelligence Hub™ Drill down benchmarks across 122 countries & 22 industries

The City Cube Compare 3800+ locations around the world across 17 variables

LATEST DATA 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

LATEST DATA Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile

LATEST DATA Talent – a strategic imperative for leadership in 2020

LATEST DATA Analytics and workforce management to refocus HR’s value-add in 2020

LATEST DATA ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

"By utilizing SSON Analytics' data tools/analytics reports, we have been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

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