SSON Analytics - Shared Services & Outsourcing Insights

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Benchmark in the Metric Intelligence Hub™

A revolutionary new benchmarking tool, the Metric Intelligence Hub™ allows you to immediately view country and industry-specific benchmarking datasets across 100 key Finance & Accounting, HR and IT metrics. Access proven, accurate benchmarking data today.

Metric Intelligence Hub

Compare 3800+ Locations For Shared Services

Planning your shared services location strategy? Compare 3800+ cities around the world across 17 key variables including number of existing SSCs, talent and languages availability, cost of labour, average salaries, cost of living, and more.

SSON Analytics City Cube - Compare shared services locations

Explore the Intelligent Automation Universe

A comprehensive knowledge database of intelligent automation projects in business services around the world, including RDA, RPA, Cognitive and Artificial Intelligence. Compare vendor capabilities, customer footprints and access real-life use cases.

SSON Analytics Intelligent Automation Universe - RPA in shared services

Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology

This visual analytics report will look at how Shared Services and Outsourcing professionals in the Asia-Pacific can capture higher value with agility and technology. It will feature insights from Shared Services professionals about how Asia can maintain its competitive edge and look at challenges faced in building a Centre of Excellence (COE). Next, it will give an overview of risks and challenges facing the BPO industry from the lens of BPO providers. Finally, it will cover benchmarks in detail, by comparing between the East and West on measures of attrition and identifying where Asia-Pacific stands in terms of popular F&A metrics, such as AP Invoice Cycle Time and Day Sales Outstanding (DSO). Published July 2019.

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