Research
Market Data That Drives Successful Strategies
For nearly a decade we have been researching the global service delivery market, running regular surveys, and crunching the data to bring you critical updates. Our research exposes underlying trends, new opportunities, and the impact of innovative strategies.
Research Insights Reports
Guided by industry insiders with at least 10 years’ experience, and underpinned by live market data, these reports address not the trends, but the solutions you need. Each month, a critical topic comes under our spotlight – one we know is on your agenda. Our reports provide actionable insights on how to solve the biggest challenges you face in your day-to-day operations.
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Visual Analytics Workbooks
A library of dynamic analytics workbooks reflecting global SSO/GBS research, trends, opportunities, and strategies in a visual format that users can cross-examine to get the data they need! Market research presented in a user-friendly visual format – easily incorporated into your own presentations.
Find out moreTop 20 Most Admired SSO/GBS Benchmarking Study
Now in its 8th year, this exclusive by-invitation- only benchmarking study recognizes the tireless efforts of SSO/GBS professionals and captures the exceptional performance of leading brands in key areas such as Automation, HR & Talent, Payroll, P2P, O2C, R2R, and more. The aggregated metrics of these Top 20 SSO/GBS are available to subscribers, who can benchmark their own performance against them.
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The World's Best Global Business Services (GBS) Study & Award
Given the extraordinary interest and growth in the GBS model, SSON Research & Analytics (SSON R&A) launched a timely new World's Best Global Business Services (GBS) Study & Award in 2023 to identify a truly outstanding GBS – one that reflects the innovative and forward-looking policies enshrined in the model, and delivers clear value-add beyond process efficiencies. This annual award recognizes the true business impact of GBS and sets a benchmark for others to follow.
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