Analytics Workbooks

Top 20 Most Admired Shared Services Organizations 2020 Benchmarking Analysis
This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2020. Dive into the report to learn more about how leading global SSOs are adapting to the current challenging business environment.
Published September 2020
Re-entry Strategies of European SSOs & GBS
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyses the data from European respondents to uncover trends and strategies specific for the region. Dive into this report to find the answers to these questions:
Published July 2020
Re-entry Strategies of Americas SSOs & GBS
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyzes the data from Americas respondents to uncover trends and strategies specific for the region. Dive into this report to find the answers to these questions:
Published July 2020
Global SSO & GBS Re-entry Strategies: Establishing New Rules in the Physical Office & the Future of Work
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this report to find the answers to these questions... 
Published July 2020
Navigating The New Normal: APAC Shared Services Building Resilience with Automation & The Future of Work
As COVID-19 restrictions are gradually being lifted for some APAC countries and economies start to reopen, this interactive report aims to help APAC leaders navigate the new normal.
Published June 2020
Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions
In mid-April, SSON surveyed nearly 200 Shared Service leaders on COVID-19’s impact on business operations*. This report will examine not only global Shared Services trends but also delve deeper into how the virus has impacted operations in different regions i.e. North America, Latin and Central Amer
Published May 2020
Beyond RPA: Are we ready for the Next Generation of Enterprise Automation?
This interactive report delves into the current Intelligent Automation landscape in 2020 and examines how ready enterprises are to embrace automation beyond RPA.
Published May 2020
Latin America Shared Services 2020: Growth of Intelligent Automation & Its Impact on Shared Services Performance | Servicios Compartidos Latinoamérica 2020: Crecimiento de la automatización inteligente y su impacto en el rendimiento de los servicios compartidos
SSON Analytics has identified and analyzed 601 Shared Services Centers (SSCs) across Latin America; a 21% increase in the number of SSCs 3 years ago. This report will also uncover the latest IA implementation strategies, emerging IA tools, and feature 3 key RPA metrics for you to benchmark...
Published April 2020