Analytics Workbooks: Insights Into Shared Services Centers

This report deepdives into Finance Shared Services Centres (SSCs) in Australia and New Zealand (ANZ) to examine key questions on landscape, automation journey (including Intelligent Automation, Robotic Process Automation and Artificial Intelligence) and SSO strategy for talent, innovaton, digital disruption and data analytics. Published August 2018

This report dives into key themes in Asia's shared services landscape - Next Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience and Operational Metrics. Published July 2018

SSON Analytics surveyed Shared Services professionals in China and blended the results with proprietary data to explore trending themes in the Chinese Shared Services landscape such as GBS objectives, key measures of CX strategy and function-specific talent availability. Published July 2018

This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together. Published July 2018

Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations in Latin America. Published July 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions. Published June 2018

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. Published May 2018

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation. Published May 2018

This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in Europe. Published July 2018

This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the global shared services job market. Published July 2018

This visual analytics report on F&A shared services centres in the United States gives you a snapshot of the current state of things in 2018 as well as explore the prevailing challenges. Published April 2018

This visual analytics report deep-dives into the Intelligent Automation (IA) landscape in Canada to give you a snapshot of what shared serivces organisations (SSOs) are doing with regards to IA. Published March 2018

Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things. Published March 2018

This 2nd report from our annual State of Shared Services and Outsourcing Industry survey (2018) explores key talent-related themes in Shared Services. Flip through the pages to find out the responses from more than 620 Shared Services professionals globally who responded to the survey. Published February 2018

This report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Which companies are adopting IA? Which IA software vendors & consultancies have customer footprint in the Nordics? What IA strategies are in place for SSOs in Western Europe & the Nordics? Published February 2018

Blending data from SSON Analytics proprietary database and responses from SSON's Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian SSCs - Talent, Technology and Knowledge Work. Published January 2018.

This report dives into the Middle East region to map out all shared services centres (SSCs) in our database and give a snapshot of who they are. It also compares overhead operations costs across the Top 5 SSC cities and Top 5 emerging cities. Published January 2018

This report analyses Finance, HR, Payroll, Supply Chain & Procurement, and Marketing salaries in the Shared Services industry across the capitals of 12 Central and Eastern European (CEE) countries: Albania, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, and Slovenia. Published December 2017

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs). Published November 2017

This report examines pivotal trends for future Finance functions and blends multiple proprietary sources to provide key data insights on topics such as digitalisation, robotics, data analytics, talent management, and Finance transformation. Published November 2017

What tasks are being automated using IA? What's making IA implementations fail in reality? Who is adopting IA and where is it happening? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe. Published October 2017

This report studies the natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire. Published October 2017

This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). Published September 2017

This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date. Published September 2017

This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017. Published August 2017

This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago. Published June 2017

This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region. Published July 2017.

The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints. Published June 2017

On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017

This 2017 report on Latin America shared services landscape analyzes the 496 captive/hybrid shared services centers (SSCs) identified; a 9% increase in the number of SSCs 12 months ago. Published June 2017

This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017. Published May 2017

This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs, job market competition, flight connectivity, and risk resiliance. Published May 2017.

This interactive report presents a global overview of 3529 Finance & Accounting (F&A) shared services centres identified worldwide and zooms in on country-level breakdowns, growth over the past 7 years across different regions and an in-depth look at the processes that sit within these centres. Published May 2017.

Explore a global overview of 2535 captive and hybrid HR shared services centres with our interactive data report. Gain an understanding of the most popular HR processes and technologies being utiilised. Published April 2017

Covering 19 Asian countries from Bangladesh to Vietnam, this interactive report assesses different taxation factors such as tax rates, tax incentives and complexity of filing taxes in these countries. Explore the tax systems by country and also see how the different countries compare. Published March 2017.

This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker. Published February 2017

What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states. Published February 2017

Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more. Published December 2016

What factors impact your decisions in choosing your new shared services centre's location? This interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across shared services hotspots within APAC. Published November 2016

How is the global shared services job market changing every month? This report provides real-time insights – view a heatmap of the world's most active job markets and discover the top companies that are hiring this week. Browse through a list of job ads around the world as well. Published November 2016

This report provides real-time insights into the US shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month. Published November 2016

This report provides real-time insights into the APAC shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month. Published October 2016

我们第二份针对中国共享服务中心的报告呈现了更深入的业内与过程的全球行业对标分析。您将能了解更多有关处理时间周， 应付账款发票率， 以及中国共享服务中心所服务的市场的详情。 This is a Mandarin Chinese translation of our report "Benchmarking Analysis of Chinese Shared Services". Published July 2016

Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates. Published August 2016

The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth. Published July 2016

The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report. Published June 2016

Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns. Published April 2016

The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Published February 2016

Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published March 2016

Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes. Published January 2016

The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape. Published February 2016