Analytics Workbooks

Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress
According to SSON’s "Re-entry" Strategies Survey 2020, 80% of respondents from the Americas region are implementing Future of Work (FOW) strategies. This interactive report looks at what these strategies entail; and the impact on Shared Services / Global Business Services (GBS) models.
Published October 2020
Advancing your Automation Strategy to the Next Level in the 2020s
This interactive report looks to uncover the latest IA trends shaping Shared Services / GBS in the 2020s.
Published October 2020
European Global Business Services: Digitisation and Key Strategies to Drive Value in the 2020s
In the 2020s, the European Global Business Services landscape will continue to grow and mature. Its end-to-end view on both process and technology is the one of the best operating models for enterprises to drive digital transformation to create considerable value.
Published October 2020
Top 20 Most Admired Shared Services Organizations 2020 Benchmarking Analysis
This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2020. Dive into the report to learn more about how leading global SSOs are adapting to the current challenging business environment.
Published September 2020
Re-entry Strategies of European SSOs & GBS
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyses the data from European respondents to uncover trends and strategies specific for the region. Dive into this report to find the answers to these questions:
Published July 2020
Re-entry Strategies of Americas SSOs & GBS
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyzes the data from Americas respondents to uncover trends and strategies specific for the region. Dive into this report to find the answers to these questions:
Published July 2020
Global SSO & GBS Re-entry Strategies: Establishing New Rules in the Physical Office & the Future of Work
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this report to find the answers to these questions... 
Published July 2020
Navigating The New Normal: APAC Shared Services Building Resilience with Automation & The Future of Work
As COVID-19 restrictions are gradually being lifted for some APAC countries and economies start to reopen, this interactive report aims to help APAC leaders navigate the new normal.
Published June 2020