This report looks at how automation and talent can drive further efficiency within Finance & Accounting Shared Services Centers (SSCs). It will go through use cases of Robotic Process Automation (RPA) in Finance & Accounting (F&A), list F&A processes that can be targeted for automation and outline key skills that will gain increasing importance for professionals in the field. Published March 2019.
Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges. What should businesses look out for when taking their IA initiatives to greater heights? How can they do it well? What lies ahead in the journey towards excellence in automation? The report aims to answer these key questions and provide readers with a guide on scaling IA. Published February 2019.
In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers. This interactive report focuses on how HR can be a transformed to be a key partner to the business by leveraging the next generation HR service delivery model. Published February 2019.
This report aims to provide a snapshot on existing skills deficits in Chinese Shared Service Centres (SSCs) and offer tips on how SSCs can bridge these skills gaps. Finally, it will illustrate the broad applicability of data analytics across the enterprise and trace a roadmap on how SSCs can enhance their data analytics capabilities. Published January 2019
This interactive report showcases the different strategies, goals and challenges faced by Shared Services of various maturity level in ANZ. Key themes include scope expansion, the changing outsourcing landscape, the digital workforce and talent management. Published January 2019.
This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implementation and give a quick insight into a number of key indicators in U.S. Higher Education Shared Service Centers (SSCs). Finally, it lists important factors for successful implementation of Shared Services in Higher Education. Published January 2019.
This interactive report explores the latest trends on sourcing model, intelligent automation (IA), digital workforce and talent management across Europe's Shared Services landscape. Published January 2019.
This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Published December 2018.
This interactive report analyses the results from onsite polling conducted with more than 150 shared services professionals during the 7th Annual Shared Services & Outsourcing Week China, held on 23-24 Oct 2018 in Shanghai. Published November 2018.
This interactive report delves into the potential and current Intelligent Automation (IA) and Artificial Intelligence (AI) landscape in the Middle East region. Read through this report to find out more about the potential impact of AI, the current IA landscape, as well as the technologies MENA senior executives are focusing on. Published November 2018
This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. Published November 2019
This interactive report showcases the aggregated results from the Top 20 Most Admired Shared Services Organizations (SSOs) benchmarking study 2018. Flip through this report to see how these companies are performing for 41 key metrics across 8 different categories.
This report deep-dives into Intelligent Automation (IA) implementation within the Banking, Financial Services and Insurance (BFSI) sector to answer core questions such as implementation challenges, how the business case stacks up to reality and what are some use cases. Published October 2018
This report explores the unprecedented pace of change within the Finance function by looking at the strategies of Finance leaders, digital enablers and how the role of Finance is evolving. Published October 2018.
It's been demonstrated that Shared Services benefits the private sector, and growing evidence indicate that Shared Services can also be effectively applied in the public sector. This report aims to answer some of the most popular questions such as how the Higher Education landscape looks in the US and top tips for successful implementation of Shared Services. Published August 2018
SSON Analytics has blended proprietary and public data on the Nordic region to explore the key themes of the upcoming Nordic Business Transformation 2018. Flip through the pages to find out more on business transformation and digital innovation in the Nordic Business Services landscape. Published August 2018
This report deepdives into Finance Shared Services Centres (SSCs) in Australia and New Zealand (ANZ) to examine key questions on landscape, automation journey (including Intelligent Automation, Robotic Process Automation and Artificial Intelligence) and SSO strategy for talent, innovaton, digital disruption and data analytics. Published August 2018
SSON Analytics has blended survey results with proprietary data to analyse how German Shared Services Organisations (SSOs) match up to other European SSOs on a number of key trending topics such as automation journey and GBS strategies. Published August 2018
This report dives into key themes in Asia's shared services landscape - Next Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience and Operational Metrics. Published July 2018
SSON Analytics surveyed Shared Services professionals in China and blended the results with proprietary data to explore trending themes in the Chinese Shared Services landscape such as GBS objectives, key measures of CX strategy and function-specific talent availability. Published July 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations within Europe. Published June 2018
This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together. Published July 2018
This report delves into European shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey. Published July 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations in Latin America. Published July 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire. Published June 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions. Published June 2018
This report analyses the results from onsite polling conducted with more than 130 shared services professionals during the 21st Australasian Shared Services & Outsourcing Week, held on 13-14 June 2018 in Melbourne. Published June 2018
SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. Published May 2018
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur. Published May 2018.
SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation. Published May 2018
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in United States. Published July 2018
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in Europe. Published July 2018
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in APAC. Published July 2018
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the global shared services job market. Published July 2018
This visual analytics report surveyed over 100 women in financial services to understand some of the challenges they face and how they respond to it. Published April 2018
This visual analytics report on F&A shared services centres in the United States gives you a snapshot of the current state of things in 2018 as well as explore the prevailing challenges. Published April 2018
This visual analytics report deep-dives into the Intelligent Automation (IA) landscape in Canada to give you a snapshot of what shared serivces organisations (SSOs) are doing with regards to IA. Published March 2018
This visual analytics report blends data from SSON Analytics' most recent surveys and Global Intelligent Automation Market Reports to answer 6 key questions that would be useful when embarking on your Intelligent Automation (IA) journey. Published March 2018
Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things. Published March 2018
This report analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs). Published March 2018.
This 2nd report from our annual State of Shared Services and Outsourcing Industry survey (2018) explores key talent-related themes in Shared Services. Flip through the pages to find out the responses from more than 620 Shared Services professionals globally who responded to the survey. Published February 2018
This report analyses current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation. Published on February 2018.
This report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Which companies are adopting IA? Which IA software vendors & consultancies have customer footprint in the Nordics? What IA strategies are in place for SSOs in Western Europe & the Nordics? Published February 2018
SSON Analytics has surveyed leaders of European Shared Services Organisations to dive into the key themes of the upcoming European Shared Services & Outsourcing Week 2018. Flip through this analytics report to find out more on Millennial Talent, Digital Disruption and Customer Experience in European Shared Services Organizations (SSOs). Published February 2018
Blending data from SSON Analytics proprietary database and responses from SSON's Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian SSCs - Talent, Technology and Knowledge Work. Published January 2018.
This year's survey delves into the most popular organizational models, the transition from transactional to knowledge work, and how the Shared Services community is embracing Intelligent Automation in 2018. Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report. Published January 2018
This report dives into the Middle East region to map out all shared services centres (SSCs) in our database and give a snapshot of who they are. It also compares overhead operations costs across the Top 5 SSC cities and Top 5 emerging cities. Published January 2018
Which vendors offer cognitive capabilities and what are they? What are the 4th quarter trends in provider sales channels? What areas of expertise do IA consultancies have? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe (IAU). Published December 2017
This report analyses Finance, HR, Payroll, Supply Chain & Procurement, and Marketing salaries in the Shared Services industry across the capitals of 12 Central and Eastern European (CEE) countries: Albania, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, and Slovenia. Published December 2017
Blockchain is the novel business-to-business transaction network that is promising to fuel the next step-change in the digital revolution. This report tells you all you need to know about why and how blockchain is relevant to the shared services industry. Published November 2017
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs). Published November 2017
This report showcases the latest Chinese shared services landscape, including results from live audience polling conducted with over 150 shared services professionals at SSON's 6th Annual Shared Services & Outsourcing Week China, held in Shanghai in Oct 2017. Published November 2017
This report examines pivotal trends for future Finance functions and blends multiple proprietary sources to provide key data insights on topics such as digitalisation, robotics, data analytics, talent management, and Finance transformation. Published November 2017
This report gives an analysis of Intelligent Automation (IA) adoption in 21 shared services organisations (SSOs) from the Consumer Package Goods (CPG) Manufacturing and Industrial Manufacturing industries. Published October 2017
What tasks are being automated using IA? What's making IA implementations fail in reality? Who is adopting IA and where is it happening? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe. Published October 2017
This report provides an overview of intelligent automation (IA) adoption based on 61 recorded cases of IA pilots and implementations in Central Eastern Europe (CEE). Published October 2017
This report studies the natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire. Published October 2017
This report provides a snapshot of Intelligent Automation (IA) adoption based on 390 recorded cases of IA pilots and implementations in Asia as listed in the Intelligent Automation Universe (IAU). Published September 2017
This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). Published September 2017
A report put together by blending all recent data (within the last 12 months) to give a combined perspectives of 56 Higher Education and Government shared services organisations in the United States. Published September 2017
This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date. Published September 2017
This report presents the latest trends across HR shared services organisations according to the results of a survey of 348 HR shared services professionals across the globe, blended with data from the City Cube and Metric Benchmarker. Published September 2017
Analytics Reports: Uncover shared services growth trends, hotspots, benchmarks, emerging markets and more
Metric Benchmarker: Benchmark your shared services centre against the top 20 most admired SSOs globally, across 25 F&A and HR metrics
Intelligent Automation Universe: Understand the vendor market and customer adoption landscape of intelligent automation projects
Shared Services Atlas: Locate shared services hotspots around the world with our global database of 7500+ delivery centres
This report reveals the results from live audience polling conducted with over 200 shared services professionals at SSON's 8th Philippines Shared Services & BPO Week, held in Manila in August 2017. Published August 2017
This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017. Published August 2017
This report analyses the 222 shared services centers (SSCs) identified across Germany, Austria and Switzerland (DACH). Published August 2017
This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago. Published June 2017
This interactive report presents a comparison between the top shared services centre hotspots in the ASEAN region. Published July 2017
This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region. Published July 2017.
This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago. Published June 2017
The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints. Published June 2017
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most demand for shared services talent. Published March 2017
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017
This interactive report analyzes 188 responses contributed by the SSON community into the Metric Benchmarker across 4 key metrics: Finance Attrition Rate, HR Attrition Rate, Days to Close and Cost per Invoice. Published June 2017
This 2017 report on Latin America shared services landscape analyzes the 496 captive/hybrid shared services centers (SSCs) identified; a 9% increase in the number of SSCs 12 months ago. Published June 2017
This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017. Published June 2017
This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017. Published May 2017
SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model, and more. Published May 2017
This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs, job market competition, flight connectivity, and risk resiliance. Published May 2017.
The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk, job competitiveness, cost of living and more. Published May 2017
This interactive report presents a global overview of 3529 Finance & Accounting (F&A) shared services centres identified worldwide and zooms in on country-level breakdowns, growth over the past 7 years across different regions and an in-depth look at the processes that sit within these centres. Published May 2017.
What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe. Published April 2017
Explore a global overview of 2535 captive and hybrid HR shared services centres with our interactive data report. Gain an understanding of the most popular HR processes and technologies being utiilised. Published April 2017
This report covers the results from audience polling sessions conducted during the 21st Annual North American Shared Services & Outsourcing Week in Orlando in March 2017. Find out what your peers in the North American shared services industry said about their shared services organisation. Published March 2017.
Covering 19 Asian countries from Bangladesh to Vietnam, this interactive report assesses different taxation factors such as tax rates, tax incentives and complexity of filing taxes in these countries. Explore the tax systems by country and also see how the different countries compare. Published March 2017.
This benchmarking report highlights the shared service center level results from Top 20 Most Admired Shared Services Organizations Study conducted in December 2016 and covers various metrics in Purchase to Pay, Record to Report, Order to Cash and Attrition. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker. Published March 2017
This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker. Published February 2017
Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services. Published March 2017
What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states. Published February 2017
Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges. Published December 2016
Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more. Published December 2016
This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attrition rates and more. Published December 2016
What factors impact your decisions in choosing your new shared services centre's location? This interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across shared services hotspots within APAC. Published November 2016
Fresh out of Shared Services & Outsourcing Week Asia 2016, here are the results from the audience polling session. Find out how your Asian shared services centre measures up in terms of attrition rate, invoice cycle time and robotic process automation integration. Published December 2016
How is the global shared services job market changing every month? This report provides real-time insights – view a heatmap of the world's most active job markets and discover the top companies that are hiring this week. Browse through a list of job ads around the world as well. Published November 2016
This report provides an overview of shared services within the Middle East and North Africa (MENA) region, diving into data on the distribution, functions and attrition rates of centres located there. This report also features the polling results from Shared Services & Outsourcing Week Middle East 2016. Published November 2016
This report provides real-time insights into the US shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month. Published November 2016
This report provides a city-by-city analysis of the US shared services landscape, focusing on talent availability, salary trends and job market whilst utilising real-time data. In addition, get a breakdown of the top SSC cities. Published October 2016
This report provides real-time insights into the APAC shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month. Published October 2016
Shared services location strategy comes fraught with many natural disaster risks to consider. This interactive report provides a timely comparative analysis of natural risk factors (windstorms, floods and earthquakes) across U.S. shared services hotspots. Published October 2016
我们第二份针对中国共享服务中心的报告呈现了更深入的业内与过程的全球行业对标分析。您将能了解更多有关处理时间周， 应付账款发票率， 以及中国共享服务中心所服务的市场的详情。 This is a Mandarin Chinese translation of our report "Benchmarking Analysis of Chinese Shared Services". Published July 2016
This report provides real-time insights into the European shared services job market. View a heatmap of the continent's most active job markets and discover the top companies that are hiring this month. Published October 2016
Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates. Published August 2016
The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters. Published August 2016
The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth. Published July 2016
Our second report on Chinese shared services centres presents a more in-depth view of these centres' internal organisation and processes set against the global industry. Find out more about processing time cycles, cost-per-invoice rates and the markets SSCs in China service. Published July 2016
The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report. Published June 2016
It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun the process in a bid to separate misperceptions from reality. Published May 2016
Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns. Published April 2016
Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years. Published April 2016
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Published February 2016
Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics? Published March 2016
Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published March 2016
Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights. Published February 2016
Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes. Published January 2016
Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook. Published December 2015
The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape. Published February 2016
From 2013-2015 SSON’s membership in China doubled. Geo-analysis of the China SSC landscape over the last decade suggests this rapid growth is no coincidence. Play with the data to understand the factors that are fueling this growth. Last updated February 2016
There has been a huge surge of Shared Services Centres (SSCs) operating within the ASEAN region, with a 67% increase in the past 5 years alone. But what’s the story behind this increase? Explore the factors influencing this shifting landscape. Last updated February 2016