Analytics Workbooks

Global SSO Strategies: Impact of the Pandemic One Year On
Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.
Published May 2021
The Future of GBS is Digital
Continuous cost pressure, increasing market volatility, technology-driven disruptions and globally connected value chains are forcing companies to further professionalize their support functions. However, from very early on, the pandemic accelerated these trends and triggered substantial changes.
Published March 2021
Global Market Review: Intelligent Automation in Shared Services
Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of robotic process automation (RPA), which served to knit together disparate tasks, acting as a band-aid
Published March 2021
GBS as the Engine for Digital Transformation
Global Business Services can and should play a significant role in realizing enterprise transformation agendas. But how well are GBS navigating the disruption to their organizations’ industries and aligning with their organization’s strategic priorities?
Published March 2021
GBS and Shared Services State of the Industry Survey 2021
Shared services now find themselves at a new point of departure: operating models are shifting as Future of Work (FOW) implications hit home; automation is less a lever than a necessity; and talent opportunities are ballooning as location is no longer a limiting factor.
Published March 2021
Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress
According to SSON’s "Re-entry" Strategies Survey 2020, 80% of respondents from the Americas region are implementing Future of Work (FOW) strategies. This interactive report looks at what these strategies entail; and the impact on Shared Services / Global Business Services (GBS) models.
Published October 2020
Advancing your Automation Strategy to the Next Level in the 2020s
This interactive report looks to uncover the latest IA trends shaping Shared Services / GBS in the 2020s.
Published October 2020
European Global Business Services: Digitisation and Key Strategies to Drive Value in the 2020s
In the 2020s, the European Global Business Services landscape will continue to grow and mature. Its end-to-end view on both process and technology is the one of the best operating models for enterprises to drive digital transformation to create considerable value.
Published October 2020