Analytics Workbooks

3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it features key automation KPIs and an analysis on Philippines BPO providers. Published March 2020
Published March 2020
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Finance Shared Services of the Future: Promoting Digital Performance through IA, Data Analytics, and a New Talent Profile
SSON Analytics has analyzed more than 1,000 Finance Shared Services Centers (SSCs) across the United States. This report includes a heat-map visualizing where enterprises have chosen to base their Finance SSCs and also uncovers the latest IA implementation strategies, most popular finance tools...
Published February 2020
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Talent – a strategic imperative for leadership in 2020
Leadership skills are more in demand than ever before. In 2019, more than a third of North American Shared Services respondents rated this as their top talent challenge. While talent management has typically fallen under the purview of HR, it is becoming a strategic imperative that leaders (cont.)
Published February 2020
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Analytics and workforce management to refocus HR’s value-add in 2020
Low unemployment and digitalization has impacted the value-add of HR Shared Services, where traditional workforce management may not be able to fully support the needs of a digitally-enabled organization (cont.)
Published February 2020
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ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining
In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this. This report examines IA adoption...
Published January 2020
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Future of Finance Middle East 2020: Data analytics and digitalisation paving the way for greater efficiency and accurate insights powering the business
As the business environment continues to evolve, the Finance function is presented with an immense opportunity to transform and position themselves a key contributor of value to the business. This report examines the two primary value drivers shaping the Finance function in the Middle East...
Published January 2020
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Intelligent Automation in Higher Education Institutions (HEIs) – an overlooked opportunity to create value
Shared Services in Higher Education Institutes are facing increasing pressure to decrease spend and make services more efficient. This analytics workbook offers HEI SSCs a guide on areas where they can implement Intelligent Automation (IA) and how they can manage change for automation.
Published January 2020
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Digitisation accelerates innovation and expansion in European Shared Services
Shared Services and Global Business Services (GBS) in Europe are set to double down on digitisation in 2020 to reach new heights in service delivery. This interactive report will showcase insights from a survey of more than 60 European Shared Services and GBS professionals,
Published December 2019
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