Analytics Workbooks

Talent – a strategic imperative for leadership in 2020

Leadership skills are more in demand than ever before. In 2019, more than a third of North American Shared Services respondents rated this as their top talent challenge. While talent management has typically fallen under the purview of HR, it is becoming a strategic imperative that leaders (cont.)
Published February 2020

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Analytics and workforce management to refocus HR’s value-add in 2020

Low unemployment and digitalization has impacted the value-add of HR Shared Services, where traditional workforce management may not be able to fully support the needs of a digitally-enabled organization (cont.)
Published February 2020

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ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this. This report examines IA adoption...
Published January 2020

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Future of Finance Middle East 2020: Data analytics and digitalisation paving the way for greater efficiency and accurate insights powering the business

As the business environment continues to evolve, the Finance function is presented with an immense opportunity to transform and position themselves a key contributor of value to the business. This report examines the two primary value drivers shaping the Finance function in the Middle East...
Published January 2020

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Intelligent Automation in Higher Education Institutions (HEIs) – an overlooked opportunity to create value

Shared Services in Higher Education Institutes are facing increasing pressure to decrease spend and make services more efficient. This analytics workbook offers HEI SSCs a guide on areas where they can implement Intelligent Automation (IA) and how they can manage change for automation.
Published January 2020

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Digitisation accelerates innovation and expansion in European Shared Services

Shared Services and Global Business Services (GBS) in Europe are set to double down on digitisation in 2020 to reach new heights in service delivery. This interactive report will showcase insights from a survey of more than 60 European Shared Services and GBS professionals,
Published December 2019

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Looking forward to 2020: Digitalised GBS & automation driving the future of Asian Shared Services

Close to 100 Asian shared services professionals participated in the live polling onsite at the 22nd Asian Shared Services & Outsourcing Week held on 19-20 November 2019 in Singapore. Flip through this interactive report to find out the latest Asian shared services insights.
Published December 2019

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Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020

This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations.
Published December 2019

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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Analytics Workbooks

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

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