Analytics Workbooks: Insights Into Shared Services Centers | SSON Analytics
Analysis of the Philippines Shared Services Landscape 2017 (Captive and Hybrid)

This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago. Published June 2017

Intelligent Automation Universe – H1 2017 Vendor Update

The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints. Published June 2017

U.S. West Coast Shared Services Landscape 2017 (Captive/Hybrid Excluding BPOs)

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most demand for shared services talent. Published March 2017

BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?

On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017

Benchmarking on 4 Key Metrics: Finance/HR Attrition, Days to Close & Cost per Invoice

This interactive report analyzes 188 responses contributed by the SSON community into the Metric Benchmarker across 4 key metrics: Finance Attrition Rate, HR Attrition Rate, Days to Close and Cost per Invoice. Published June 2017

Evaluating Shared Services Centre Locations in Latin America (2017)

This 2017 report on Latin America shared services landscape analyzes the 472 captive/hybrid shared services centers (SSCs) identified; a 3% increase in the number of SSCs 12 months ago. Published June 2017

Benchmarking Analysis of U.S. HR Shared Services in 2017

This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017. Published June 2017

Benchmarking Analysis of European Shared Services Centres 2017

This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017.

Evolution of Global Business Services to 2017: The Story so Far

SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model, and more. Published May 2017

Evaluating Shared Services Locations in Australia & New Zealand (2017)

This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs, job market competition, flight connectivity, and risk resiliance. Published May 2017.

Evaluating Shared Services Locations in Canada (2017)

The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk, job competitiveness, cost of living and more. Published May 2017

Global Footprint of Finance & Accounting Shared Service Centres (Captive/Hybrid excluding BPOs)

This interactive report presents a global overview of 3529 Finance & Accounting (F&A) shared services centres identified worldwide and zooms in on country-level breakdowns, growth over the past 7 years across different regions and an in-depth look at the processes that sit within these centres.

Intelligent Automation Universe – Q1 2017 Market Update

What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe.

HR Shared Services Center Global Footprint (Captive/Hybrid Excluding BPOs)

Explore a global overview of 2535 captive and hybrid HR shared services centres with our interactive data report. Gain an understanding of the most popular HR processes and technologies being utiilised.

Benchmarking Analysis of U.S. Shared Service Centers 2017

This report covers the results from polling sessions conducted during SSO Week 2017, Orlando. Find out what your peers in the North America shared services industry said about their shared services organisation.

Assessing Tax and Tax Incentives across Asia

Covering 19 Asian countries from Bangladesh to Vietnam, this interactive report assesses different taxation factors such as tax rates, tax incentives and complexity of filing taxes in these countries. Explore the tax systems by country and also see how the different countries compare.

Top 20 Most Admired Shared Services Organisations 2017 – Shared Service Center Level Analysis

This benchmarking report highlights the shared service center level results from Top 20 Most Admired Shared Services Organizations Study conducted in December 2016 and covers various metrics in Purchase to Pay, Record to Report, Order to Cash and Attrition. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker.

Top 20 Most Admired Shared Services Organisations 2017 – Strategic Level Analysis

This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker.

SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017

Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.

Evaluating U.S. Natural Disaster Risk: Probability, Resilience & Recovery Time

What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states. 

2016 Pulse Check: RPA in Shared Services

Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges.

Benchmarking Analysis of Shared Service Centres in the Public Sector 2016

Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more.

Benchmarking Analysis of DACH Shared Service Centres 2016

This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attrition rates and more.

Evaluating Risk in Asia Pacific Shared Services Hotspots

What factors impact your decisions in choosing your new shared services centre's location? This interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across shared services hotspots within APAC.

Audience Benchmarking Results from Shared Services & Outsourcing Week Asia 2016

Fresh out of Shared Services & Outsourcing Week Asia 2016, here are the results from the audience polling session. Find out how your Asian shared services centre measures up in terms of attrition rate, invoice cycle time and robotic process automation integration.

Global Shared Services Job Market 2017

How is the global shared services job market changing every month? This report provides real-time insights – view a heatmap of the world's most active job markets and discover the top companies that are hiring this week. Browse through a list of job ads around the world as well.

MENA Shared Services Landscape 2016 (Captive/Hybrid Excluding BPOs)

This report provides an overview of shared services within the Middle East and North Africa (MENA) region, diving into data on the distribution, functions and attrition rates of centres located there. This report also features the polling results from Shared Services & Outsourcing Week Middle East 2016.

U.S. Shared Services Job Market 2017 (Updated Monthly)

This report provides real-time insights into the US shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month.

U.S. Shared Services Landscape 2017 Part 1: The War for Talent (Updated Weekly)

This report provides a city-by-city analysis of the US shared services landscape, focusing on talent availability, salary trends and job market whilst utilising real-time data. In addition, get a breakdown of the top SSC cities.

APAC Shared Services Job Market 2017 (Updated Monthly)

This report provides real-time insights into the APAC shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month.

Natural Disaster Risk Analysis of U.S. Shared Services Hotspots

Shared services location strategy comes fraught with many natural disaster risks to consider. This interactive report provides a timely comparative analysis of natural risk factors (windstorms, floods and earthquakes) across U.S. shared services hotspots.

中国共享服务中心业务对标报告

我们第二份针对中国共享服务中心的报告呈现了更深入的业内与过程的全球行业对标分析。您将能了解更多有关处理时间周, 应付账款发票率, 以及中国共享服务中心所服务的市场的详情。 This is a Mandarin Chinese translation of our report "Benchmarking Analysis of Chinese Shared Services".

European Shared Services Job Market 2017 (Updated Monthly)

This report provides real-time insights into the European shared services job market. View a heatmap of the continent's most active job markets and discover the top companies that are hiring this month.

Benchmarking and Talent Analysis of ASEAN Shared Services Centres

Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates.

DACH Shared Services Centres Landscape (Captive/Hybrid excluding BPO)

The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters.

Evolution of Captive SSCs & BPOs in the Iberian Region

The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth.

Benchmarking Analysis of Chinese Shared Service Centres

Our second report on Chinese shared services centres presents a more in-depth view of these centres' internal organisation and processes set against the global industry. Find out more about processing time cycles, cost-per-invoice rates and the markets SSCs in China service.

Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO)

The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.

Robotic Process Automation in Shared Services: Hype vs. Reality

It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun the process in a bid to separate misperceptions from reality.

Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)

Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.

Evolution of Canadian Shared Service Centers (2000-2015)

Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years. 

Global Report 2016: State of the Shared Services & Outsourcing Industry

The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide.

Evolution of Australia & NZ Shared Service Centres (2000-2015)

Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics?

Evolution of Central & Eastern Europe Shared Service Centres (Captive/Hybrid excl. BPO)

Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres.

Evolution of UK & Ireland Shared Service Centres (2000-2015)

Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.

Malaysian Market Deep-Dive: Captive & Outsourced Delivery Centres (2000 - 2015)

Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes.

Evolution of U.S. Shared Service Centers (2000 - 2015)

Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook.

The Evolution of Shared Services Centres in the Nordic Region

The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape.

Enter the Dragon: The Rise of Chinese Shared Services Centres

From 2013-2015 SSON’s membership in China doubled. Geo-analysis of the China SSC landscape over the last decade suggests this rapid growth is no coincidence. Play with the data to understand the factors that are fueling this growth.

Growth of Shared Services Centres in the ASEAN region

There has been a huge surge of Shared Services Centres (SSCs) operating within the ASEAN region, with a 67% increase in the past 5 years alone. But what’s the story behind this increase? Explore the factors influencing this shifting landscape.