A report put together by blending all recent data (within the last 12 months) to give a combined perspectives of 56 Higher Education and Government shared services organisations in the United States. Published September 2017
This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date. Publish September 2017
This report presents the latest trends across HR shared services organisations according to the results of a survey of 348 HR shared services professionals across the globe, blended with data from the City Cube and Metric Benchmarker. Published September 2017
Analytics Reports: Uncover shared services growth trends, hotspots, benchmarks, emerging markets and more
Metric Benchmarker: Benchmark your shared services centre against the top 20 most admired SSOs globally, across 25 F&A and HR metrics
Intelligent Automation Universe: Understand the vendor market and customer adoption landscape of intelligent automation projects
Shared Services Atlas: Locate shared services hotspots around the world with our global database of 7500+ delivery centres
This report reveals the results from live audience polling conducted with over 200 shared services professionals at SSON's 8th Philippines Shared Services & BPO Week, held in Manila in August 2017. Published August 2017
This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017. Published August 2017
This report analyses the 222 shared services centers (SSCs) identified across Germany, Austria and Switzerland (DACH). Published August 2017
This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago. Published June 2017
This interactive report presents a comparison between the top shared services centre hotspots in the ASEAN region. Published July 2017
This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region. Published July 2017.
This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago. Published June 2017
The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints. Published June 2017
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most demand for shared services talent. Published March 2017
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape. Published June 2017
This interactive report analyzes 188 responses contributed by the SSON community into the Metric Benchmarker across 4 key metrics: Finance Attrition Rate, HR Attrition Rate, Days to Close and Cost per Invoice. Published June 2017
This 2017 report on Latin America shared services landscape analyzes the 496 captive/hybrid shared services centers (SSCs) identified; a 9% increase in the number of SSCs 12 months ago. Published June 2017
This report showcases the results from live audience polling that was conducted with shared services professionals during SSON's HR Shared Services and Outsourcing Summit held in Chicago, IL in May 2017. Published June 2017
This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017.
SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model, and more. Published May 2017
This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs, job market competition, flight connectivity, and risk resiliance. Published May 2017.
The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk, job competitiveness, cost of living and more. Published May 2017
This interactive report presents a global overview of 3529 Finance & Accounting (F&A) shared services centres identified worldwide and zooms in on country-level breakdowns, growth over the past 7 years across different regions and an in-depth look at the processes that sit within these centres.
What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe.
Explore a global overview of 2535 captive and hybrid HR shared services centres with our interactive data report. Gain an understanding of the most popular HR processes and technologies being utiilised.
This report covers the results from audience polling sessions conducted during the 21st Annual North American Shared Services & Outsourcing Week in Orlando in March 2017. Find out what your peers in the North American shared services industry said about their shared services organisation. Published March 2017.
Covering 19 Asian countries from Bangladesh to Vietnam, this interactive report assesses different taxation factors such as tax rates, tax incentives and complexity of filing taxes in these countries. Explore the tax systems by country and also see how the different countries compare.
This benchmarking report highlights the shared service center level results from Top 20 Most Admired Shared Services Organizations Study conducted in December 2016 and covers various metrics in Purchase to Pay, Record to Report, Order to Cash and Attrition. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker.
This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more. See how your SSO stands up to the Top 20 SSOs with the Metric Benchmarker.
Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.
What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states.
Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges.
Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more.
This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attrition rates and more.
What factors impact your decisions in choosing your new shared services centre's location? This interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across shared services hotspots within APAC.
Fresh out of Shared Services & Outsourcing Week Asia 2016, here are the results from the audience polling session. Find out how your Asian shared services centre measures up in terms of attrition rate, invoice cycle time and robotic process automation integration.
How is the global shared services job market changing every month? This report provides real-time insights – view a heatmap of the world's most active job markets and discover the top companies that are hiring this week. Browse through a list of job ads around the world as well.
This report provides an overview of shared services within the Middle East and North Africa (MENA) region, diving into data on the distribution, functions and attrition rates of centres located there. This report also features the polling results from Shared Services & Outsourcing Week Middle East 2016.
This report provides real-time insights into the US shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month.
This report provides a city-by-city analysis of the US shared services landscape, focusing on talent availability, salary trends and job market whilst utilising real-time data. In addition, get a breakdown of the top SSC cities.
This report provides real-time insights into the APAC shared services job market. View a heatmap of the region's most active job markets and discover the top companies that are hiring this month.
Shared services location strategy comes fraught with many natural disaster risks to consider. This interactive report provides a timely comparative analysis of natural risk factors (windstorms, floods and earthquakes) across U.S. shared services hotspots.
我们第二份针对中国共享服务中心的报告呈现了更深入的业内与过程的全球行业对标分析。您将能了解更多有关处理时间周， 应付账款发票率， 以及中国共享服务中心所服务的市场的详情。 This is a Mandarin Chinese translation of our report "Benchmarking Analysis of Chinese Shared Services".
This report provides real-time insights into the European shared services job market. View a heatmap of the continent's most active job markets and discover the top companies that are hiring this month.
Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates.
The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters.
The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth.
Our second report on Chinese shared services centres presents a more in-depth view of these centres' internal organisation and processes set against the global industry. Find out more about processing time cycles, cost-per-invoice rates and the markets SSCs in China service.
The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.
It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun the process in a bid to separate misperceptions from reality.
Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.
Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years.
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide.
Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics?
Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres.
Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.
Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes.
Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook.
The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape.
From 2013-2015 SSON’s membership in China doubled. Geo-analysis of the China SSC landscape over the last decade suggests this rapid growth is no coincidence. Play with the data to understand the factors that are fueling this growth.
There has been a huge surge of Shared Services Centres (SSCs) operating within the ASEAN region, with a 67% increase in the past 5 years alone. But what’s the story behind this increase? Explore the factors influencing this shifting landscape.