Analytics Workbooks

Australia Trends 2024: Expansion Through Capabilities, Technology and Talent
As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done.
Published February 2024
Navigating the Next Horizon: A Holistic Approach to Revolutionizing Malaysia’s Shared Services Landscape through Digitisation, ESG Integration, and Human-Centric Excellence
This visual analytics workbook delves into the future of Malaysia’s shared services industry, which currently hosts more than 440 centres, according to SSON Research & Analytics’ Atlas Data Tool.
Published January 2024
State of the Industry 2024 (Pt. 1): Shared Services & GBS Strategic Objectives and Capabilities
As we look ahead to 2024, 84% of the industry is committed to the Global Business Services (GBS) model, anticipating significant growth in scope and impact.
Published January 2024
State of the Industry 2024 (Pt. 2): Reimagining Talent
The scarcity of quality talent is an ongoing challenge globally. In 2024, upskilling talent takes the top spot as the primary objective for SSO/GBS leaders.
Published January 2024
State of the Industry 2024 (Pt. 3): Intelligent Automation & Digitalization
Strategically utilizing the right tools and solutions stands out as the second primary driver of process optimization, after workforce skills.
Published January 2024
Europe 2024: The Key Trends Defining GBS Expansion
The global shared services industry is experiencing a period of seismic change. The traditional model, built upon standardization and cost-efficiency, is being swept away by a powerful confluence of technological advancements and an ever-evolving business landscape.
Published January 2024
North America 2024: Staying Ahead of the Big GBS Trends
The latest trends in GBS support digital transformation and value-add.
Published December 2023
Propelling Value-Add Business Partnerships: AI-Driven Hyper Automation for Continuous Process Improvement
In the dynamic landscape of shared services and Global Business Services (GBS), staying ahead of the curve is paramount. Our Visual Analytics Workbook (VAW) delves into a strategic fusion, propelling value-based partnerships and unleashing the potential of AI-enabled hyper automation.
Published October 2023