Resource Center
Business Process Outsourcing in 2026: Shifting Expectations
The outsourcing landscape in 2026 stands at a profound point of inflection. For nearly three decades, Shared Services and Global Business Services (GBS) organiz
We’ve Only Just Begun: What the Data Signals for the Next Era of Global Business Services
January is not about reflection. It's about direction.
Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
2026 Benchmarking Report
Thank you for taking part in 2026 SSON Research & Analytics' Benchmarking Survey.
State of the Shared Services and Outsourcing Industry 2026 Global Market Report
Shared services and global business services are entering a new phase of maturity defined by the ability to deliver measurable enterprise value
Global Business Services in 2026: How To Develop the Leadership Capabilities that Deliver Success
See the latest 2026 GBS trends in automation, talent, and leadership. Download the infographic to learn more.
Global Business Services in 2026
See the latest 2026 GBS trends in automation, talent, and leadership. Download the infographic to learn more.
Agentic AI in Global Business Services
Agentic AI in Global Business Services - From task-based automation to autonomous decision-making
Agentic AI and the Autonomous Enterprise: Why Humans Will Stay in the Loop
The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come
Procurement Benchmark Pulse Check Report
Thank you for taking part in SSON Research & Analytics' procurement benchmarks pulse check. Download the report now.
Unleashing the AI-Powered Shared Services Centers: Navigating the Future of Work
The rise of AI agents and digital augmentation promises to revolutionize how work gets done.
What it Takes to Build a Successful Global Business Service for the Future
This report dives into five core pillars that define GBS success and considers how to get the best out of each pillar from your current standpoint...
Optimizing GBS with AI-Based Orchestration
Against this backdrop, artificial intelligence – particularly in the form of AI orchestration – offers a powerful opportunity.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.