Resource Center
It’s Official—GBS has Outgrown Its Old Job Description.
Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
SSON Research & Analytics' 2025 Subscription Guide
Learn how to get access to premier benchmarks, market analytics, location insights, and expert advisory services...
SSON Research & Analytics: Advisory Services Guide
Unlock Strategic Clarity with SSON Research & Analytics Advisory Services...
The Evolving State of the Supply Chain in Global Business Services
By shedding light on the evolving role of supply chain within GBS, we aim to provide executives with a strategic blueprint for harnessing its full potential
Unlocking the Next Frontier of GBS Performance: 10 Key Metrics That Define Success
In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.
Navigating the North Star ⭐ of GBS Excellence
Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
GBS as the Engine of Digital Transformation
The Global Business Services model continues to represent the pinnacle of business services, with organizations increasingly adopting or scaling this model.
The R2R Automation Playbook
This report presents key research findings on the state of Record-to-Report (R2R) automation across global enterprises.
Elevating Service Management for Strategic Growth
Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
Global Business Services In 2025: How Does Your GBS Performance and Career Stack Up?
Discover key insights on Global Business Services (GBS) trends, benchmarks, and strategies for 2025 success...
State of European Shared Services & Outsourcing Market 2025
Shared Services and Global Business Services (GBS) in Europe continue to evolve as organisations navigate complex regulatory environments, talent shortages, and
SSON Research & Analytics announces 5 finalists for coveted World's Best GBS Award 2025
SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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