Resource Center
Highlighting the #1 Barrier to Finance Transformation
Free infographic: the #1 barrier to finance transformation, plus AI, GPO and AP cycle time benchmarks for 2026.
The Future of GBS: Four Shifts Leaders Can't Ignore
The Global Business Services (GBS) industry is entering a new era. During a recent webinar hosted by SSON Research & Analytics and featuring APEX GBS Standards
From Executing Process to Managing Outcomes: The Agentic AI-enabled Future
GBS are rapidly evolving as IA, Generative AI, and now Agentic AI expand what can be digitized and transformed
GBS by the Numbers: Why Many Leaders Stay Lean – and Some Scale Big
The distribution shows that most leading GBS organizations operate with a relatively lean captive footprint
We’ve Only Just Begun: What the Data Signals for the Next Era of Global Business Services
January is not about reflection. It's about direction.
Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
Agentic AI and the Autonomous Enterprise: Why Humans Will Stay in the Loop
The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come
Unleashing the AI-Powered Shared Services Centers: Navigating the Future of Work
The rise of AI agents and digital augmentation promises to revolutionize how work gets done.
SSON Research & Analytics Unveils 2025 Top 20 Most Admired Shared Services Organizations & Global Business Services
This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...
The Real GBS Bottleneck? Experience Design
Friction hides in places most teams do not measure. And it spreads fast.
Stop Waiting for a Mandate. Start Making a Case.
Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.
The War for Shared Services Talent Is Here — And You Might Be Underprepared
The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything.
The Missed Opportunity Sitting in Your Operating Model
What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.