Resource Center
What it Takes to Build a Successful GBS for the Future
This report dives into five core pillars that define GBS success and considers how to get the best out of each pillar from your current standpoint...
Optimizing GBS with AI-Based Orchestration
Against this backdrop, artificial intelligence – particularly in the form of AI orchestration – offers a powerful opportunity.
SSON Research & Analytics Unveils 2025 Top 20 Most Admired Shared Services Organizations & Global Business Services
This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...
The GBS Location Shuffle: 2025 Edition
The GBS Location Shuffle: 2025 Edition - What’s moving, what’s sticking, and what it means for your global footprint
The Real GBS Bottleneck? Experience Design
Friction hides in places most teams do not measure. And it spreads fast.
The War for Shared Services Talent Is Here — And You Might Be Underprepared
The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything.
Stop Waiting for a Mandate. Start Making a Case.
Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.
The Missed Opportunity Sitting in Your Operating Model
What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
How to Drive an Effective Talent Strategy for Shared Services
This report empowers shared services leaders in building a highly skilled, motivated, and future-ready talent pipeline.
Inside GBS: What’s Changing, and Why It Matters Now
Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
Beyond Cost: How the World’s Best GBS Are Redefining Value and Impact
Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
Global State of the Shared Services Industry 2025 Workbook
Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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