Global State of the Industry: SSO/GBS Outlook 2024
Highlights, trends and interpretation from SSON Research & Analytics State of the Industry Survey & Report 2024.
Join our exclusive webinar as we unpack the latest insights from our "State of the Industry" report, offering a global perspective on the ever-evolving business services sector. Here's a glimpse of what you can expect:
- Overview of Business Services Trends: Comprehensive analysis of current activities and sector priorities trends over time with a comparative look at the industry's evolution.
- Survival, Adaptation, or Replacement? The Business Services Model: Resilience in the face of challenges and attacks and expansion across sectors, company sizes, locations, and technologies.
- Shared Services as a Change Enabler: Agile responses to challenges and opportunities and SSOs Impactful role in the ongoing transformation journey.
- Digitization and Automation Insights: Significant efforts and their varied outcomes as well as success factors differentiating implementations.
- Redefined Work Environments: Remote work and crisis mitigation strategies and scenario planning for an evolving landscape.
- Strategic Guidance in Uncharted Waters: Importance of purpose, values, and a stable moral compass and clear guidance for navigating the business services seas.
Don't miss this opportunity to gain valuable insights and strategic guidance for your business services journey. Reserve your spot today and set sail towards success in 2024!
Speakers:
Naomi Secor
Global Managing Director
SSON Research & Analytics
In 2005, Naomi Secor began her career with SSON in NYC, building and producing SSON's Global Events Portfolio. As global leader of SSON, Naomi is responsible for the continuous growth of SSON's various business units. In late 2020, she introduced and scaled the Professional GBS Certification Program. As leader of SSON Research & Analytics, Naomi looks after the strategic growth of the practice, and manages the GBS Consulting Program.
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
Barbara is responsible for SSON Reserach & Analytics global content - including specialist reports - which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON R&A, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
