Service Delivery vs. Service Management
Learn the benefits of implementing a true service management approach
The goal of most Global Business Services (GBS) organizations is to get the quickest, most efficient, and most adaptable service possible while keeping the customers, stakeholders, and employees happy. We are sure you are familiar with the term “run your GBS as a business”—many believe that this is the secret to delivering a service that has the desired outcomes for the consumer and the organization. Additionally, while you are also probably familiar with the term service delivery, it is common to mix this with the term Service Management.
This webinar will explain the difference between service delivery and service management in GBS organizations. You'll learn the benefits of implementing a true service management approach, including how to prioritize and maximize outcomes and achieve success. Join us to gain practical insights that can help take your organization to the next level.
During this webinar, attendees will:
- Learn how a service management approach can improve outcomes, streamline processes, and drive success in your GBS organization
- Gain practical insights and strategies to improve your organizational design and achieve your business goals
- Review a brand-building framework of who we serve, what we do and how we meet the business needs
Speakers:
Emil Cojocaru
Senior Director, GBS Transformation Lead S2P
PepsiCo
Celyn Trinidad
Managing Director
Ivoclar Vivadent Shared Services
In Collaboration With:
