Doing more and doing better with service offerings, analytics and digitalization: Up next for U.S. SSCs

This interactive report covers the latest trends in the U.S. Shared Services landscape, such as service expansion, skills in demand and GBS aspirations. It will also assess automation-readiness in U.S. Shared Services Centers (SSCs) and highlight the importance of digitalization within the GBS. Finally, it shares key performance metrics in finance and HR from SSCs in the U.S. and around the world. Published May 2019.