This interactive report covers the latest trends in the U.S. Shared Services landscape, such as service expansion, skills in demand and GBS aspirations. It will also assess automation-readiness in U.S. Shared Services Centers (SSCs) and highlight the importance of digitalization within the GBS. Finally, it shares key performance metrics in finance and HR from SSCs in the U.S. and around the world. Published May 2019.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.
