This benchmarking report first examines the top benefits and emerging value-added services North American Shared Services provides to their enterprise. Next, it features the latest performance outcomes of North American SSCs to benchmark against: Top 20 Most Admired SSOs, HR metrics and RPA metrics. Published November 2019.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.
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