Location Spotlight: Western vs Central & Eastern Europe

Join us for an immersive exploration of the evolving landscape of Shared Services and Global Business Services (GBS) within Western Europe (countries like Portugal & Spain) versus Central and Eastern Europe (countries like Poland & Hungary). In this session, we'll shine a spotlight on the dynamic interplay between risk, growth objectives, and the strategic expansion of GBS and shared services locations.

As the business environment continues to shift, the significance of location within the SSO/GBS model cannot be overstated. It's a critical factor that influences cost, quality, and risk, while also providing access to essential skill sets.

Our webinar will dissect this evolution, drawing on survey data to dissect the intricate relationship between these factors and strategic expansion. From understanding optimal service delivery locations to examining motivations behind shifts in global footprints, we'll equip you with the insights needed to navigate this ever-changing landscape.

Agenda:

1. Location Strategies in the Iberian & Central European GBS Model: Analyze strategic positioning for cost-effectiveness, quality enhancement, and risk mitigation while tapping into the latest skill sets essential for success.

2. Where to Expand and Why: Navigate the decision-making process for selecting optimal service delivery locations within Europe – Western as well as CEE – gaining insights into the key considerations driving these choices.

3. Evolving Locations in Western Europe & Central European GBS: Explore the reasons and strategies behind shifts in the regional GBS landscape, uncovering the motivations fueling these adjustments.

Mark your calendar and ensure you're ahead of the curve in understanding the evolution of GBS locations and the Value Gap in Europe today.  

Speakers:

Tom Bangemann
Data, Development & Research Advisor
SSON Research & Analytics

Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.

Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.

Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics

Barbara is responsible for SSON Reserach & Analytics global content - including specialist reports - which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON R&A, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.