GBS/Shared Services in Times of Permanent Crisis
Trend overview, strategies and highlights on key areas (e.g. GBS model, location, cash, GPO) on the current GBS agenda (based on SSON Analytics Benchmarks and Research).
Where to take your GBS and how to respond to the overflow of requirements and issues
Shared Services and Global Business Services (GBS) are set to double down on digitization to reach new heights in service delivery.
During this data rich session, attendees will hear about the latest trends shaping the industry, and gain strategies for end-to-end process performance.
This session will also highlight the effects of the Russia-Ukraine war on our people first, service delivery, and discuss the actions GBS/shared services organizations should take as they plan for the coming months.
Speakers:
Sid Vasili
Head of Market & Sales Strategy
SSON Research & Analytics
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
In Collaboration With:
