ANZ Shared Services 2020: Overcoming barriers to IA with Change Management & Process Mining

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this.

This analytics report examines the current IA adoption landscape in ANZ and uncovers the challenges faced and the benefits of overcoming them. It will look into IA change management initiatives, process mining and also feature the latest automation, Finance and HR KPIs for ANZ Shared Services to benchmark themselves against. Published January 2020.