Intelligent Automation’s (IA) impact in Shared Services is set to increase in the coming years, according to more than 700 professionals, who tell us how IA is value-adding to their offerings, impacting strategy and augmenting their workforce. Also included are results on how Centres Of Excellence (COEs) are driving automation success. Don't miss out on SSON Analytics' definitive report on technology in modern Shared Services, where insights are available across regions and SSC maturities. Published September 2019
